DNSFilter is revolutionizing network security by providing fast, accurate, and reliable threat protection and content filtering. We're a rapidly growing company dedicated to creating a safer internet for businesses and organizations worldwide. Leveraging AI-driven threat intelligence, DNSFilter empowers our customers to proactively block threats before they impact their networks. We foster a collaborative, innovative, and results-oriented culture where every team member contributes to our mission of making the internet safer. As we continue our product-fueled growth by adding new features and broadening our solution to meet the needs of the global market, it's clear there's a missing piece. That's where you come in! As the Sr Manager, GTM Systems within the Revenue Operations (RevOps) organization, you will play a critical role in designing, implementing, and optimizing the operational framework and systems that support end-to-end revenue generation processes. Reporting to the VP of RevOps, you will align business strategies, drive cross-functional alignment, and ensure scalability and efficiency in the systems and processes that enable our revenue growth. This role is instrumental in enabling a seamless and data-driven customer journey, from lead generation to retention, while fostering close alignment across sales, marketing, customer success, and support. Eligible candidates have and can work successfully in a remote environment and are familiar with working in a fast-paced, hyper-growth SaaS start-up. This is a full-time role and is open to candidates in the United States and/or Canada. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you feel like this job is for you, please apply. We believe diversity of experience and skills, including transferable skills, combined with passion, is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions! In this role you will: Architect and Align Revenue Operations Systems: - Design and build the foundational architecture for RevOps Systems, ensuring alignment across CRM, sales automation, support, customer success, and marketing platforms. - Develop an integrated system strategy that promotes data transparency, accessibility, and consistency across the organization. Process Optimization and Standardization: - Lead efforts to streamline, document, and standardize revenue-related processes to increase efficiency, reduce friction, and ensure a cohesive experience across the customer lifecycle. - Collaborate with stakeholders in Sales, Marketing, Support, Customer Success, and Finance to identify and eliminate bottlenecks, aligning processes with business goals and objectives. Revenue Data Strategy and Insights: - Define and implement a data strategy that provides actionable insights into revenue performance, customer acquisition costs, churn, lifetime value, and other critical revenue metrics. - Partner with analytics teams to develop dashboards and reporting tools that enable leadership and team members to make data-informed decisions. Drive Cross-Functional Collaboration: - Act as a bridge between Sales, Marketing, Support, and Customer Success to ensure cohesive workflows, data integrity, and alignment with the revenue strategy. - Champion the adoption of RevOps best practices across departments, fostering a unified approach to achieving revenue targets and customer satisfaction. Support Strategic Planning and Forecasting - Collaborate with the VP of RevOps in strategic planning, providing insights into the operational and system changes needed to support revenue growth and scalability. - Play a key role in scenario planning, forecasting, and budgeting efforts, ensuring revenue targets align with capacity and operational capabilities. Innovation and Continuous Improvement: - Evaluate and recommend emerging technologies and practices in revenue operations, particularly AI and automation, that improve efficiency and scalability. - Continuously monitor the performance of implemented processes and systems, iterating and optimizing as the business evolves. Data Integration and Accessibility: - Design frameworks for efficient data integration across systems, ensuring data is easily accessible and usable for business intelligence, analytics, and operational processes. - Collaborate with data engineering and IT teams to provide input into data storage and optimization that supports the needs of the revenue teams. Team Leadership and Program Management - Lead and mentor the GTM Systems Operations Managers, fostering a high-performance, collaborative team environment. - Oversee cross-functional programs and projects, managing day-to-day activities, team workload ("work queue"), and ongoing deliverables through scalable, transparent systems that provide visibility into status and progress. - Partner across departments to deliver complex, high-impact initiatives—such as the consolidation of GTM systems and processes driven by M&A or organizational transformation. To qualify for this role, you have: - 10+ years of experience in business architecture, revenue operations, or similar roles within a B2B or SaaS environment. - 5+ years of experience in leading teams and/or direct team people management - Demonstrated experience designing and implementing revenue-focused systems and processes, with strong knowledge of CRM, sales automation, marketing, support, and customer success tools. - Proven track record in cross-functional collaboration, with the ability to drive alignment and facilitate change across Sales, Marketing, Customer Success, and Support teams. - Strong analytical skills, with experience in data management, forecasting, and reporting, as well as using data to inform and drive business decisions. - Strategic thinking and problem-solving skills, with a focus on operational efficiency and scalability. - Exceptional communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams. - High attention to detail, with the ability to manage complex projects and multiple priorities effectively. - Agile and adaptable, with a passion for continuous learning and innovation in RevOps practices and technologies. - Experience in a high-growth startup environment - Experience with RevOps Tools and Platforms: Proficiency in industry-standard platforms (e.g., Salesforce, HubSpot, Zendesk, Vitally) and familiarity with integrating these tools for a unified revenue stack. - Change Management Experience: Proven ability to lead change management initiatives, helping teams adapt to new systems and processes collaboratively. Bonus points for: - Prior successful experience working with remote teams - AI/Automation in RevOps: Demonstrated experience in applying AI or automation to optimize revenue operations, such as automating workflows, lead scoring, or predictive analytics. - Data Visualization and Analytics Skills: Proficiency in tools like Tableau, Power BI, or Looker for building dashboards and visualizations that make complex data accessible to stakeholders. - Project Management Certification: Certification in PMP, Agile, or Lean methodologies to support structured project execution and continuous improvement. - Revenue Modeling and Forecasting: Strong understanding of revenue modeling, pipeline forecasting, and financial metrics that drive operational decisions in a revenue-focused environment. - Process Improvement Certifications: Certifications in Six Sigma, Lean, or similar methodologies, bringing a structured approach to optimizing processes across revenue operations. - Familiarity with Customer Journey Mapping: Experience mapping the customer journey and identifying critical touchpoints to ensure a cohesive and data-informed customer experience. We Offer: - Pathway to promotion to additional organizational positions and responsibilities based upon results and performance, not just time in the chair. You help us grow, and we will help you grow. - Passionate and intelligent colleagues who work hard and have a good time doing it - Paid company-wide week off at the end of each year - Flexible Vacation Policy - Awesome company swag - Home office buildout allowance - Full medical, dental, and vision benefits for US, UK, and Canada-based employees - Full short-term disability and life benefits; available long-term disability - Retirement savings account options with vested company matching for qualifying employees - In-person annual gatherings. Last time we all spent a week on a beach in Cancun! DNSFilter is a pay-for-performance organization, which means there is an opportunity to advance your compensation based on performance over time. The hiring base pay is dependent on several factors, including level, function, training, transferable skills, work experience, business needs, and geographic location. As a hybrid company, our compensation reflects the cost of labor across several U.S. and global geographic markets. We pay differently based on those defined markets. Our Talent Team can share more about the specific salary range for the job location during the hiring process. DNSFilter participates in the E-Verify program. At DNSFilter, we utilize sophisticated software and tools to identify and eliminate Deepfake candidates. This approach helps us maintain the integrity of our hiring process, ensuring that we select the most qualified and genuine individuals to join our team. U.S. hiring salary range $150,000—$165,000 USD