Key Responsibilities Team Leadership & Management-

• Lead, mentor, and develop a team of IT and OT operations professionals based in Pune, India
• Design and implement optimal shift schedules to ensure comprehensive 24/7 coverage across US time zones
• Conduct performance evaluations, provide coaching, and foster a culture of continuous improvement
• Build succession plans and develop talent pipelines for critical operational roles

Operations Management-

• Oversee day-to-day operations of multiple US-based data center sites from the Pune operations center
• Coordinate remote resource management and on-site dispatch requirements to ensure rapid response to incidents
• Establish and maintain service level agreements (SLAs) and ensure consistent achievement of operational metrics
• Implement and refine operational procedures, runbooks, and escalation protocols

Multi-Tenant Environment Management-

• Design, build, and maintain tenant-specific operational environments with customized dashboards and alerting systems
• Ensure proper segregation of client data and monitoring capabilities across multiple tenant environments
• Collaborate with clients to understand their unique operational requirements and translate them into actionable monitoring and response protocols

Network & Security Operations-

• Provide strategic oversight of network operations, including monitoring, troubleshooting, and optimization
• Ensure robust security operations practices are maintained across all managed environments
• Coordinate with security teams on incident response and remediation activities

Operational Technology (OT) Management-

• Oversee OT systems including building management, power distribution, cooling, and environmental monitoring
• Ensure integration between IT and OT operations for comprehensive facility management
• Maintain awareness of OT-specific security considerations and compliance requirements

Stakeholder Management-

• Serve as the primary point of contact for escalated operational issues
• Provide regular reporting on operational performance, incidents, and improvement initiatives
• Collaborate with US-based leadership and site teams to ensure alignment and effective communication

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
• Minimum 10+ years of progressive experience in IT and OT operations management
• Proven track record leading moderate to large operations teams (15+ members)
• Extensive experience managing remote teams and coordinating on-site dispatch operations
• Strong expertise in data center operations, including network infrastructure, security operations, and facility management
• Demonstrated experience with 24/7 operations management and shift optimization
• Hands-on experience designing and implementing multi-tenant operational environments, including Kubernetes orchestrated environments in rack-scale facilities
• Experience with AI systems requirements, including GPUs, models and use cases for inference workloads
• Proficiency with monitoring platforms, dashboard creation, and alerting systems
• Experience working across multiple time zones, particularly supporting US-based operations
• Strong understanding of ITIL or similar operational frameworks
• Excellent communication skills with the ability to effectively engage with technical teams and business stakeholders
• Willingness to work flexible hours to accommodate overlap with US business hours when necessary

Preferred Qualifications

• Master's degree in a relevant technical or business discipline
• Professional certifications such as ITIL Expert, PMP, CISSP, CCNP, or equivalent
• Experience in managed services or multi-client operational environments
• Background in both IT and OT convergence initiatives
• Familiarity with cloud infrastructure and hybrid data center environments
• Experience with automation and orchestration tools for operational efficiency
• Knowledge of compliance frameworks (SOC 2, ISO 27001, etc.)
• Previous experience managing operations for US-based clients from offshore locations
• Demonstrated success implementing operational improvement initiatives and achieving measurable results
• Experience with incident management platforms (ServiceNow, Jira Service Management, etc.)
• Strong analytical skills with experience in operational metrics and reporting
• Proven ability to build and scale operational teams in high-growth environments

Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.