Usermind was founded to solve the challenges of siloed enterprise systems, fragmented customer data, and disjointed customer experience. As provider of the only unified Customer Engagement Hub, Usermind directly connects disparate systems and data sources into a customer data platform, coupled with a powerful customer journey orchestration engine, a machine learning environment, and closed-loop analytics. With this infrastructure in place, companies can deliver data-driven, omnichannel customer engagement throughout the full customer lifecycle. Founded in 2013 by technology veterans Michel Feaster and Przemek Pardyak, Usermind was created to drive faster business growth and innovation in the enterprise. Headquartered in Seattle, WA, Usermind is backed by Andreessen Horowitz, Menlo Ventures, and CRV.
Usermind was founded to solve the challenges of siloed enterprise systems, fragmented customer data, and disjointed customer experience. As provider of the only unified Customer Engagement Hub, Usermind directly connects disparate systems and data sources into a customer data platform, coupled with a powerful customer journey orchestration engine, a machine learning environment, and closed-loop analytics. With this infrastructure in place, companies can deliver data-driven, omnichannel customer engagement throughout the full customer lifecycle. Founded in 2013 by technology veterans Michel Feaster and Przemek Pardyak, Usermind was created to drive faster business growth and innovation in the enterprise. Headquartered in Seattle, WA, Usermind is backed by Andreessen Horowitz, Menlo Ventures, and CRV.
Siloed enterprise systems, fragmented customer data, and disjointed customer experience
Founded
2013
Industry
Customer experience / Customer journey orchestration / Customer data platform
Funding Track Record
- 2016-03-16
14500000.00
Reported $14.5M round referenced in 2016 coverage
Series C- 2021-01-26
Series C entry dated Jan 26, 2021 in funding records
Investor Signal
“Backed by multiple prominent VCs including Andreessen Horowitz, Menlo Ventures, and CRV”
Founders
What we do
Join the Team
SENIOR MANAGER - FINTECH SYSTEMS
On-SiteReston, US
On-Site • Reston, US
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Job Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
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Senior Manager - Finance Tech SystemsWhy We Have This Role
The Senior Manager of Finance Systems is responsible for overseeing the strategy, implementation, usability, stability, security, and optimization of our core financial systems landscape. This includes NetSuite, Coupa, Concur, Stripe, Divvy, Adaptive, etc... The Senior Manager will also playing a key role in the implementation of new subscription billing and revenue recognition tools, in close collaboration with an implementation partner, and the Finance Systems team will own those platforms after implementation. This role will manage and develop a team of finance systems professionals. The team is committed to owning and managing the company's finance systems through robust governance, expert technical support, process improvement, and the strategic implementation of new functionality to enhance our corporate technology stack, particularly in the order-to-cash lifecycle.
How You’ll Find Success
Maximizing the potential and fostering the growth and development of a talented team of finance systems analysts and administrators.
Deeply understanding finance, accounting, and quote-to-cash business processes and objectives & owning strategic initiatives that span across multiple departments, including the Transformation Office.
Collaborating effectively with teams across Finance, Sales, Operations, IT, and with consultants to provide guidance on system best practices, process improvements, and innovative recommendations.
Staying updated with technology trends, particularly in Finance Systems, ERP solutions, subscription management, and revenue recognition.
Prioritizing user experience and adoption across all finance systems.
Implementing effective change management strategies, especially during new system implementations and process renovations.
Measuring and tracking systems performance, data integrity, and process efficiency.
Staying agile and adaptable in a dynamic business environment.
Continuously learning and growing, both individually and as a team leader.
Working closely with leaders in Finance, the Transformation Office, and other IT managers to ensure the entire team is working together towards a unified vision and goals.
How You’ll Grow
Taking on increasing managerial and strategic responsibilities as part of a rapidly evolving global organization.
Broadening business acumen by collaborating with senior leadership and understanding overarching organizational goals, particularly in financial operations and transformation.
Establishing and driving system roadmaps and strategic initiatives for the entire finance systems ecosystem.
Setting goals, tracking progress, and creating action plans for your professional growth and for your team members' career development.
Things You’ll Do
Collaborate with business stakeholders to understand business needs, define requirements, and resolve system-related issues.
Develop and execute the finance systems strategy and roadmap, ensuring alignment with overall business objectives and the quote-to-cash renovation project.
Mentor, coach, and train team members, fostering their growth, development, and career progression at all levels.
Oversee data security, access controls, compliance (including SOX best practices), and risk management for all finance applications.
Partner closely with an implementation partner, serving as a key technical contributor throughout the design, configuration, testing, and successful rollout of new subscription billing and revenue recognition tools.
Identify, design, standardize, simplify, and optimize business processes within and around financial systems.
Develop and implement robust internal processes for system changes, testing, and deployments, aligning with development lifecycle (SDLC) best practices and SOX compliance requirements.
Manage relationships with finance system vendors and implementation partners/consultants.
Determine and evaluate team capacity and bandwidth to effectively support current systems and new initiatives.
Encourage and support the career growth and development of your team members.
What We’re Looking For On Your Resume:
Bachelor's Degree in Finance, Accounting, Management Information Systems, Business Administration, or a related field.
10+ years of progressive experience managing, supporting, and optimizing a diverse financial systems landscape, including deep expertise in finance systems and significant experience with procure-to-pay, expense management, payment processing, and spend management solutions.
Proven experience leading the implementation of subscription billing and/or revenue recognition systems.
5+ years of direct people management experience, with a demonstrated ability to build, lead, and motivate high-performing technical teams and foster employee career growth.
Strong understanding of quote-to-cash, procure-to-pay, and record-to-report processes.
Demonstrated experience in standardizing and simplifying complex system landscapes and business processes.
Proficiency in building and maintaining internal processes that align with the development lifecycle and SOX compliance best practices.
Experience in working with external consultants.
Excellent communication, interpersonal, and stakeholder management skills.
Professional English fluency required
What You Should Know About This Team
Company-wide impact: The finance systems are critical to the company's operations and financial integrity. Changes and improvements have a significant and visible impact across the entire organization.
Continuous learning and innovation: The Finance Systems landscape is constantly evolving. Team members are encouraged to expand their knowledge and are central to implementing new, cutting-edge solutions and processes.
Collaboration is key: Successfully renovating our quote-to-cash processes and systems requires deep collaboration across numerous departments including Finance, Sales, Operations, IT, the Transformation Office, and external experts. It's a collective effort to ensure we have best-in-class systems and deliver exceptional support.
Our Team’s Favorite Perks And Benefits
Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
Global Wellness Reimbursement program.
Global Mental Health Benefit, providing 24/7 mental health support for employees and their dependents.
Savings Fund program for automatic monthly contributions and employer match.
The Qualtrics Hybrid Work Model:Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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