We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
The Opportunity
We’re looking for an Engineering Manager with strong Scrum Master expertise to help our cross-functional teams thrive. This role is perfect for someone who is passionate about agile delivery, building empowered teams, and fostering a people-first culture of continuous learning and collaboration.
You’ll work closely with engineers, product managers, and designers to remove blockers, guide agile best practices, and ensure seamless, high-quality product delivery. Just as importantly, you’ll coach, mentor, and support the growth of the people on your team—creating space for them to do their best work.
The Team
You’ll be joining a growing technology organization made up of thoughtful, collaborative, and curious people who care deeply about delivering value to our customers. Our teams span the globe, and we work remotely with intention, connection, and a shared sense of purpose. Together, we’re transforming the way businesses learn from and connect with their users.
What We’re Looking For
- Extensive experience as a Scrum Master, Agile Coach, or Engineering Manager in a SaaS or product-led environment
- Experience mentoring and supporting engineers at various stages of their careers
- A strong foundation in agile principles with a practical, outcome-focused approach
- A background in engineering or technical leadership is a plus
- Commitment to psychological safety and inclusive team dynamics
- Clear and thoughtful communication skills across technical and non-technical audiences
- Enthusiasm for building high-performing, diverse, and collaborative teams
Don’t meet every single requirement but excited about the role?
We encourage you to apply! Studies show that some groups are less likely to apply unless they meet 100% of the criteria—we want to hear from you even if that’s not the case. Diverse perspectives help us build better products and teams, and we’re committed to creating an inclusive environment where everyone can thrive.
Application Process
- Meet with a Recruiter
- Meet the Hiring Manager
- Participate in a Skill Interview and Stakeholder Interview
- Offer Stage
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
