

Headquarters: Stockholm, Sweden
Founded: 2017
Product: AI-driven product support and troubleshooting platform (virtual assistant, voice assist, dynamic help center)
Target customers: Hardware and consumer electronics companies
Notable funding: $8M Series A (2020); $30M Series B (2022)
Technical product support and troubleshooting for hardware and consumer electronics.
2017
IT Services and IT Consulting
$8M
Participants included Creandum and Point Nine Capital; Mosaic partner Simon Levene joined the board after the round.
$30M
Recorded as a debt financing event.
The role
You will be part of the ML team at Mavenoid, shaping the next product features to help people around the world get better support for their hardware devices. The core of your work will be to understand users’ questions and problems to fill the semantic gap.
The incoming data consists mostly of textual conversations, search queries and documents (more than 1M text conversations per month and growing volume on voice). You will help to process this data and assess new LLM and NLP models to build and improve the set of ML features in the products.
Tech stack
We work:
We are pragmatic on which tool to use for each approach, as long as it can be properly packaged for production.
Way of working
We are a small team — by design — and share responsibilities. We care about:
You will:
Day-to-day at the individual level:
In your first month, you will
In your 3 months, you will
In your 6 months, you will
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