
UserTesting is a human insight platform that helps organizations craft exceptional customer experiences. By leveraging a world-class participant network, AI-driven insights, and expert services, they enable teams in Product, Marketing, Digital, and CX to validate decisions, co-innovate, and create personal, scalable, and human-centered experiences. UserTesting offers a comprehensive experience research solution that goes beyond tracking user behavior on live experiences by enabling companies to gather early feedback, reduce guesswork, and translate data into actionable human insight. They are recognized as a leader in the industry, with over 3,000 customers including 75 of the Fortune 100.

UserTesting is a human insight platform that helps organizations craft exceptional customer experiences. By leveraging a world-class participant network, AI-driven insights, and expert services, they enable teams in Product, Marketing, Digital, and CX to validate decisions, co-innovate, and create personal, scalable, and human-centered experiences. UserTesting offers a comprehensive experience research solution that goes beyond tracking user behavior on live experiences by enabling companies to gather early feedback, reduce guesswork, and translate data into actionable human insight. They are recognized as a leader in the industry, with over 3,000 customers including 75 of the Fortune 100.
Core product: Human insight platform for experience research using participant network and AI-driven analysis
Customers: 3,000+ customers including 75 of the Fortune 100
Headquarters: Bellevue, Washington
Founded: 2007
Acquisition: Acquired by Thoma Bravo and Sunstone Partners (closed Jan 12, 2023) for approximately $1.3B
Customer experience and product/marketing decision validation through qualitative user research
2007
Experience research / Customer experience software
45.5M
Series C financing
100M
Announced $100M round; existing investors participated
1300000000
All-cash acquisition completed; transaction valued at approximately $1.3 billion
“Backed by venture investors including Accel, OpenView, Greenspring, Insight Partners; later acquired by private equity firms Thoma Bravo and Sunstone Partners”
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
Support & Collaboration
Job Description The IT team at UserTesting is tasked with the management of company wide systems as well as being an integration point as well as an automation and support role for the company and its many technology initiatives. Someone seeking this role should be prepared to be introduced to a large number of IT systems and processes and ready to learn them from the System administrator role point of view. Role Requirements
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.