Core product: Grok chatbot (Grok model family) and related generative tools
Notable funding: $6B Series C (May 2024); $20B Series E announced (Jan 2026)
Employees (reported): 5262
Company Overview
Problem Domain
Artificial intelligence / conversational and generative AI
Founded
2023
Industry
Technology, Information and Internet
Funding Track Record
Series C- 2024-05-26
$6 billion
Reported participation from a16z, Sequoia, Valor, BlackRock, Fidelity, Kingdom Holdings, Lightspeed, MGX, Morgan Stanley, OIA, QIA among others.
Series E- 2026-01-06
$20 billion
Company announced Series E with named investors including Valor Equity Partners, Fidelity, Qatar Investment Authority and others.
Investor Signal
“Includes participation from major institutional and strategic investors such as Andreessen Horowitz (a16z), Sequoia Capital, Valor Equity Partners, Fidelity, BlackRock, Kingdom Holdings, Morgan Stanley, Qatar Investment Authority, Nvidia and Cisco.”
Founders
What we do
Join the Team
Senior IT Support Engineer
On-SiteAustin, US
On-Site • Austin, US
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Who you are
The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered
2-4 years of experience in IT, helpdesk, or a related technical role
Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software
Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics)
Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus
Excellent problem-solving, analytical, and customer service skills
Ability to work independently and collaboratively in a fast-paced environment
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred
Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks
Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection)
Ability to manage multiple priorities and meet deadlines under pressure
What the job involves
Benefits
Health and wellness: Comprehensive health insurance including medical, dental, vision, and disability coverage
Life and family: Life and AD&D insurance and fertility benefits to ensure our team’s well-being and peace of mind
Flexible vacation: We work hard but avoid burn out. Take time off when you need it
Visa sponsorship: We support international talent with visa sponsorship to join our team
401(k) plan: Retirement savings plan to secure your financial future
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We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations
Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person
Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts
Manage and administer user accounts, permissions, and access controls in systems like Active Directory
Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications
Monitor and maintain IT systems, including performing patch management, updates, and basic server administration
Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams
Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency
Support IT projects, such as system upgrades, migrations, or new technology rollouts
Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices
Ensure compliance with company IT policies, security standards, and data protection protocols
Provide new hire onboarding and offboarding service support
Full-time position, onsite with occasional on-call or after-hours support
Collaborative team environment with opportunities for growth and professional development
