Excellent medical, dental, and vision insurance options
Flexible PTO
Generous holiday (federal and wellness) recognition and parental leave policies
401K plan to save for your future
Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
Learning & Development fund to support you in your continuing education journey and professional development
Fun events to build culture across the organization
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
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We are seeking an Implementation Manager who will be responsible for project managing, facilitating stakeholder design workshops, building out customer use-cases discovered during onboarding, and delivering virtual/onsite software training to trainer and end-user audiences
The implementation manager will work with new customers to stand up their Observe.AI programs and existing customers to expand their capabilities with the Observe.AI product suite
This role will need to quickly learn and adapt the customer's business objectives into a successful onboarding process from sales handoff to CSM transition
The ideal candidate applies their SaaS experience to driving implementation projects to completion, engaging key stakeholders to build a strong program foundation, and communicating technical and functional concepts in a clear concise manner
As a key member of our core team, you’ll play a pivotal role in implementing and launching cutting-edge Conversational AI products. You’ll work at the forefront of AI innovation, helping to build solutions that will transform how global enterprises adopt and scale AI—delivering real-time customer assistance, smarter automation, and seamless interactions
This is your chance to join an industry leader as we drive the future of Conversational AI and empower enterprises to reach new levels of efficiency and customer satisfaction
Lead a customer program team through a multi-phase implementation involving business discovery, technical setup, and user training
Guide and enable customers on their contact center AI journey with our software
Deliver tailored customer training sessions across a variety of formats (e.g. live, recorded, virtual, in-person, train-the-trainer, end-user)
Manage client expectations, project timelines, documentation deliverables, and team resources
Partner with CSMs to create value-based adoption goals that set the Customer up for a successful launch
Communicate project status, issues, and risks while escalating effectively as appropriate
Manage multiple customer projects simultaneously
Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success to improve services delivery and customer experience
