About the Role

Opmed is hiring a Senior Implementation Manager to lead the deployment of our platform at client sites. You'll be the single point of accountability for each implementation - from kickoff through go-live making sure we deliver on time, on budget, and in a way that sets our clients up for long-term success. You'll drive requirements gathering, manage timelines and milestones, coordinate across internal and client teams, and ensure every moving piece (including technical integration) stays on track.

Responsibilities

• Own the end-to-end implementation lifecycle for each client: kickoff, requirements discovery, workflow design, configuration, testing, training, go-live, and post-launch stabilization
• Serve as the primary point of contact for client stakeholders during implementation, building trust and managing expectations
• Gather and document client requirements, clinical workflows, data needs, user roles, and operational constraints
• Build and maintain detailed project plans with milestones, dependencies, timelines, and resource allocation; track and report on progress
• Coordinate across internal teams (Product, Engineering, Integration, Support) to ensure deliverables are met
• Work closely with our Integration Engineers to ensure data connectivity milestones are aligned with the broader implementation plan
• Manage project budgets and flag risks or scope changes early
• Set up and facilitate regular status meetings with clients and internal teams
• Develop and refine Opmed's implementation methodology, templates, and playbooks as we scale
• Identify patterns across implementations to feed back into product improvements

Must-Have Skills

• 7+ years of experience managing software implementations in healthcare, healthtech, or health IT
• Proven track record of delivering complex, multi-stakeholder projects on time and within budget
• Strong understanding of clinical workflows and healthcare operations (hospital, surgical center, or clinic settings)
• Experience working with EHR systems and understanding of how clinical software fits into a health system's technology stack
• Excellent communication skills - able to run executive-level status meetings, translate between technical and clinical teams, and manage difficult conversations
• Highly organized with strong project management fundamentals (milestone tracking, risk management, dependency mapping)
• Comfortable working directly with client IT, clinical leadership, and operations teams

Nice-to-Have

• PMP, PgMP, or equivalent project management certification
• Experience with implementation tools (Smartsheet, Asana, Jira, MS Project)
• Background at a healthtech vendor implementing SaaS platforms
• Familiarity with healthcare interoperability standards (HL7, FHIR) — enough to have informed conversations, not necessarily to build integrations