Your background in IT transformation project environments enables you to manage complexity, align diverse business and technical stakeholders, and bring structure to onboarding journeys — without taking over ownership of their internal projects.

Beyond direct customer onboarding, you will contribute to the continuous development of a scalable, enterprise-ready onboarding framework and collaborate cross-functionally to enhance the overall customer experience. If you're passionate about technology, change management, and driving customer success where it matters most — we’d love to hear from you.

Key Responsibilities

• Lead the onboarding and initial implementation of our ESG software solutions for enterprise customers, ensuring smooth adoption and long-term value creation.
• Act as an IT transformation lead, aligning software usage with each customer’s business processes and regulatory context.
• Analyze customers’ operational and organizational setup to tailor configurations and enable them to use the software independently.
• Facilitate change management initiatives in the context of regulatory-driven process changes (e.g., triggered by EUDR).
• Build communication bridges between technical and business stakeholders - both internally and externally.
• Act as a mentor to junior consultants, sharing onboarding best practices and supporting them in complex customer scenarios.
• Drive the continuous improvement of our onboarding framework, leveraging insights from customer journeys and onboarding data.
• Collaborate cross-functionally with Customer Success, Product, and Tech teams to optimize the end-to-end customer experience.

Skills, Knowledge and Expertise

• 5–7 years of experience in project management, with a focus on managing IT transformation or enterprise software implementation projects.
• Proven ability to manage complex (onboarding) scenarios involving multiple internal and external stakeholders.
• Hands-on experience in change management with the ability to understand and drive process changes triggered by regulatory requirements.
• Communication skills with the ability to act as a bridge between technical and business stakeholders.
• Pragmatic, solution-oriented mindset with the ability to simplify complexity and drive implementation forward.
• Solid understanding of business fundamentals (e.g., supply chain, procurement, compliance) to quickly grasp customer operations and translate them into software use cases.
• Ability to channel customer feedback into product development and internal process improvements.
• Interest in ESG and regulatory innovation; prior exposure to topics like EUDR, CSRD, or CBAM is a plus, but not required.
• Fluency in English (C1 level); additional languages (e.g., German, French, Dutch, Italian) are a strong plus.

Benefits

• A purpose-driven mission tackling complex sustainability challenges whilst working alongside global industry pioneers
• Room for creativity through collaborative teamwork and an open communication culture
• Flexibility and team bonding with our hybrid work options.
• Fuel for your growth journey, both personally and professionally
• Sustainable mobility options, promoting eco-friendly commuting solutions
• Fun team events and outings with our global teams
• Inspiring workspaces in Madrid and beyond