
The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and…

The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and…
What they do: Enterprise conversational AI agents (voice, chat, SMS) and an omnichannel CX platform
Founded: 2017
Founders / leadership: Nikola Mrkšić (Co-founder & CEO), Tsung-Hsien (Shawn) Wen (Co-founder & CTO), Pei-Hao (Eddy) Su (Co-founder / SVP Eng)
Reported total funding: ≥ $68M (multiple rounds including Series A/B/C; later rounds reported raising total above $200M)
Employees (approx.): 359
Customer service automation and conversational AI for contact centers
2017
Software Development
$12,000,000
$14,000,000
Brought reported total to $28M at that time
$40,000,000
Participants included Twilio Ventures, Khosla Ventures, Point72 Ventures and Amadeus Capital
$50,000,000
Backed by new investors Hedosophia, NVentures and Zendesk with follow-on from previous investors
$86,000,000
Reported co-leads Georgian, Hedosophia and Khosla Ventures; round took total funding over $200M
| Company |
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PolyAI delivers automated customer support using natural-sounding voice agents that let callers take the lead in the conversation. Our technology enables organisations to offer customer experiences that match – and often surpass – those delivered by human agents. Many of the world’s most recognisable brands already rely on our platform, expanding its use to automate key support processes and embed PolyAI into daily customer operations.
What You’ll Work On (depending on team)
What We're Looking For
Teams Hiring Senior Full Stack Engineers:
You’ll complete one central hiring process, and we’ll match you with the team where your strengths and interests best align.
We have several engineering openings across these groups. Apply to the single role that most closely matches your background; our Talent team will review your profile for all relevant positions and redirect you if there’s a stronger fit.
Benefits
💰 Employee share option plan
🏝 25 days annual leave + bank holidays
🏡 Flexible remote-first working
🌍 Ability to work outside the UK for up to 6 months per year
🫂 TELUS Health EAP (24/7 support for you + chosen family)
🧡 Enhanced parental leave
🚲 Bike2Work scheme
📚 Annual learning & development budget
🖥 One-off WFH setup allowance (e.g., chair, headphones)
👨 👩 👧 Company-funded fertility & family-forming support
🌸 Menopause support via Maven
🏥 Private medical & dental, wellness discounts, mental health resources
Our Values
PolyAI is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace. All hiring decisions are based on business needs, not personal characteristics or background.
A link to our Recruitment Privacy Notice is available for more details on how we process candidate data.
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