Parloa

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…

parloa.com

Parloa

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…

parloa.com

HQDE

Team Size461

Open Jobs5

Total Funding$570M

Latest FundraiseUnknown

TL;DR

What they do: AI Agent Management Platform for automating contact centers (voice + digital) using conversational AI

Founding: Founded circa 2017–2018 in Berlin by Malte Kosub and Stefan Ostwald

Recent funding signal: Announced a $350M Series D led by General Catalyst (company disclosure)

Customers / Verticals: Targets large B2C customers in insurance, travel, retail and telecom

Company Overview

Problem Domain

Contact-center automation and customer service using conversational AI

Founded

2018

Industry

Software Development

Funding Track Record

Series A- March 2023

€20M (~$21M)

Series B- April 2024

$66M

Series D

$350M

Company press release announced Series D and reported valuation

Investor Signal

“Led by General Catalyst in Series D with participation from existing investors including EQT Ventures, Altimeter Capital, Durable Capital Partners and Mosaic Ventures”

Founders

What we do

Join the Team

Senior Frontend Engineer

On-SiteBerlin, DE

On-Site • Berlin, DE

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Who you are

Work experience of 5+ years in developing frontends with React
Proven experience working on projects with TypeScript including asynchronous programming and ES6
Solid knowledge of UI/UX patterns
Ways of working consistent with our goals to use TDD and pair regularly (or exclusively)
Understanding of state management concepts and previous experience with Redux
‘Own it’ mentality – ability to take ownership of a task from inception to completion
Ability and eagerness to understand the business context where the customer problems are being solved
Experience working with Express/NextJS/NestJS API layers
Experience setting up test-harnesses using jest/react-testing-library
Experience with TRPC or GraphQL
Experience with Redux, Redux-Toolkit
Knowledge of DevOps principles and tooling (Docker, Kubernetes, Helm)
Deep understanding of how agile work patterns support balancing technical excellence with business delivery
Previous experience with conversational interfaces or chatbot platforms

What the job involves

The application process

Recruiter video call → Hiring Manager Call → Coding Task → Technical Interview → Meeting the team

Benefits

Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
Competitive salary
Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
Flexible working hours and possibility to take additional vacation days
A great company culture with regular team events, games night or other social activities
And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks

Startup jobs. A lot of them.

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As a Senior Frontend Engineer (f/m/d)* you will be joining a team of 30+ Engineers working on the development of a conversational AI product, which handles millions of calls. We are on a mission of revolutionizing the way contact centers operate and helping create unrivaled customer experiences

You'll be at the forefront of developing solutions that leverage large language models. This is a once in a lifetime opportunity to be at the forefront of a revolutionary technology

In the role you will see firsthand how LLMs are configured and orchestrated; see and solve for their limitations; and contribute to a user experience that allows users to leverage them to solve real world problems

You'll be collaborating within agile, cross-functional teams with a devops mindset that embrace frequent deployment, while upholding high quality standards

Working with well-defined objectives will allow you to see the direct impact that Engineering has on Parloa’s business

Design and develop efficient frontend solutions for our Agent Management Platform - a tool for configuring and customizing the latest AI agents to solve real world business problems

Effectively collaborate with your peers, to create new and improve existing features; and set-up architectural patterns to allow us to deliver value to customers efficiently

Strive for customer value together with the team and be ready to roll up your sleeves and make it happen

Propose and implement new ideas on product development

Use an up-to-date tech stack including TypeScript, React, Webpack, etc