PolyAI
is setting the gold standard for automated customer service with conversational AI that feels remarkably human. We enable global industry leaders to automate high-stakes operations through voice assistants that actually listen and lead. As we scale, we are looking for a
Frontend Software Engineer
to help us build the next generation of our no-code platform—turning sophisticated dialogue systems into intuitive tools for everyone.
The Role & Impact
You’ll be a core member of our engineering team, focusing on the interface that makes AI accessible. Your work will allow non-technical teams to design and deploy lifelike voice experiences without writing a single line of code. You’ll collaborate across a high-caliber team to ensure our platform is as scalable and robust as it is user-friendly.
Key Responsibilities
- Empower Through No-Code:
Architect and develop the tools that allow non-engineers to configure complex, multi-layered voice dialogue systems.
- Scalable Infrastructure:
Help build out our multi-tenant frontend architecture to support a growing global client base.
- Full-Cycle Development:
Drive the software process by writing clean code, performing rigorous testing, and contributing to high-level design documents and peer reviews.
- Unified Engineering:
Partner with full-stack peers to refine our codebase and maintain a high-performance, cohesive development environment.
What You’ll Bring
- Professional Experience:
4+ years in a dedicated software engineering role.
- Technical Fundamentals:
A strong grasp of system design, data structures, algorithms, and complexity analysis.
- Core Stack:
Deep proficiency with
React
and version control via
Git
.
- Communication:
Full professional fluency in English.
Preferred Strengths
- Modern Development:
Experience with
TypeScript
and automated testing (e.g., Jest, Cypress, Enzyme).
- Cloud & Process:
Familiarity with AWS/GCP/Azure and a history of working in
Agile/Scrum
environments.
- Builder Mindset:
A specific interest in low-code/no-code platforms and a genuine love for solving intricate technical puzzles.
Benefits
💰 Employee share option plan
🏝 25 days annual leave + bank holidays
🏡 Flexible remote-first working
🌍 Ability to work outside the UK for up to 6 months per year
🫂 TELUS Health EAP (24/7 support for you + chosen family)
🧡 Enhanced parental leave
🚲 Bike2Work scheme
📚 Annual learning & development budget
🖥 One-off WFH setup allowance (e.g., chair, headphones)
👨 👩 👧 Company-funded fertility & family-forming support
🌸 Menopause support via Maven
🏥 Private medical & dental, wellness discounts, mental health resources
Our Values
- Only the best
– We set a high bar and hire people who do the same.
- Ownership
– We take responsibility for outcomes, not just tasks.
- Relentlessly improve
– Progress is continuous and expected.
- Bias for action
– We move fast and prioritise impact.
- Disagree and commit
– Debate openly, align fully.
PolyAI is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace. All hiring decisions are based on business needs, not personal characteristics or background.
A link to our Recruitment Privacy Notice is available for more details on how we process candidate data.
