
The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and…

The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and…
What they do: Enterprise conversational AI agents (voice, chat, SMS) and an omnichannel CX platform
Founded: 2017
Founders / leadership: Nikola Mrkšić (Co-founder & CEO), Tsung-Hsien (Shawn) Wen (Co-founder & CTO), Pei-Hao (Eddy) Su (Co-founder / SVP Eng)
Reported total funding: ≥ $68M (multiple rounds including Series A/B/C; later rounds reported raising total above $200M)
Employees (approx.): 359
Customer service automation and conversational AI for contact centers
2017
Software Development
$12,000,000
$14,000,000
Brought reported total to $28M at that time
$40,000,000
Participants included Twilio Ventures, Khosla Ventures, Point72 Ventures and Amadeus Capital
$50,000,000
Backed by new investors Hedosophia, NVentures and Zendesk with follow-on from previous investors
$86,000,000
Reported co-leads Georgian, Hedosophia and Khosla Ventures; round took total funding over $200M
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PolyAI is setting the gold standard for automated customer service with conversational AI that feels remarkably human. We enable global industry leaders to automate high-stakes operations through voice assistants that actually listen and lead. As we scale, we are looking for a Frontend Software Engineer to help us build the next generation of our no-code platform—turning sophisticated dialogue systems into intuitive tools for everyone.
The Role & Impact
You’ll be a core member of our engineering team, focusing on the interface that makes AI accessible. Your work will allow non-technical teams to design and deploy lifelike voice experiences without writing a single line of code. You’ll collaborate across a high-caliber team to ensure our platform is as scalable and robust as it is user-friendly.
Key Responsibilities
What You’ll Bring
Preferred Strengths
Benefits
💰 Employee share option plan
🏝 25 days annual leave + bank holidays
🏡 Flexible remote-first working
🌍 Ability to work outside the UK for up to 6 months per year
🫂 TELUS Health EAP (24/7 support for you + chosen family)
🧡 Enhanced parental leave
🚲 Bike2Work scheme
📚 Annual learning & development budget
🖥 One-off WFH setup allowance (e.g., chair, headphones)
👨 👩 👧 Company-funded fertility & family-forming support
🌸 Menopause support via Maven
🏥 Private medical & dental, wellness discounts, mental health resources
Our Values
PolyAI is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace. All hiring decisions are based on business needs, not personal characteristics or background.
A link to our Recruitment Privacy Notice is available for more details on how we process candidate data.
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