In This Role, You Will

• Deliver exceptional pre-sales and post-sales experiences by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how Kensho AI capabilities meet business needs through demos, use case scoping, architecture recommendations, system design, and in-depth technical advisory and delivery.
• Create and maintain documentation, guides, implementation frameworks, and FAQs based on client engagements, and technical documentation for developmental work
• Build strong customer relationships throughout evaluation, validation, sales, and delivery processes.
• Champion customer voice internally by gathering feedback, identifying trends, and working with product/engineering teams on roadmap planning.

You’ll Thrive In This Role If You

• Have 7+ years of experience in a customer-facing technical delivery role (e.g., forward deployed engineers, solution architects, ex-consultants)
• Have industry experience in programming languages like Python or Java.
• Strong analytical and problem solving skills to simplify complex and dynamic work effectively to ensure a high level of customer satisfaction.
• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.
• Have experience prototyping Generative AI/ML solutions and knowledge of SDLC, APIs, network/cloud architecture.
• Experience in providing hands-on training and technical support to customers, helping them to understand how to use our products effectively and address their questions and concerns.
• Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
• Have a humble attitude, collaborative spirit, and commitment to excellence.
• Willingness to travel (~ 50%) to meet customers.

At Kensho, we pride ourselves on providing top-of-market benefits, including:

• Medical, Dental, and Vision insurance
• 100% company paid premiums
• Unlimited Paid Time Off
• 26 weeks of 100% paid Parental Leave (paternity and maternity)
• 401(k) plan with 6% employer matching
• Generous company matching on donations to non-profit charities
• Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences
• Plentiful snacks, drinks, and regularly catered lunches
• Dog-friendly office (CAM office)
• Bike sharing program memberships
• Compassion leave and elder care leave
• Mentoring and additional learning opportunities
• Opportunity to expand professional network and participate in conferences and events

Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

We are an equal opportunity employer that welcomes future Kenshins with all experiences and perspectives. Kensho is headquartered in Cambridge, MA, with an additional office location in New York City. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job ID: 319874

Posted On: 2025-09-03

Location: Cambridge, Massachusetts, United States