At OFI, we help organizations transform the way they operate using process intelligence, AI, and data-driven innovation. We work closely with clients and strategic partners (such as Celonis) to turn insight into impact, not as a traditional consultancy, but as a long-term partner focused on value, adoption, and growth.

We operate with a global delivery model, combining strong local client engagement with scalable delivery teams in emerging markets. Our focus is on helping customers experiment, innovate, and continuously increase their return on investment .

To support our growth, we are strengthening our Engagement Lead role with a clear focus on commercial ownership, inspiration, and account expansion .

As an Engagement Lead (EL) , you are the commercial and strategic owner of client relationships . You drive demand, growth, and long-term partnerships by inspiring clients, identifying opportunities, and converting value into concrete initiatives.

This role builds a strong consulting and value-driven background (e.g. Senior Business Consultant, Value Engineer, Engagement Manager). You lead sales, upselling, value positioning, and strategic account development , working closely with Delivery Leads and technical teams. The Engagement Lead will be responsible for conducting process intelligence scans and identifying areas for improvement in client organizations. You will play a pivotal role in driving the adoption of process mining solutions across various industries. You will collaborate closely with customers to help them uncover inefficiencies, identify opportunities for improvement, and realize tangible business value through data-driven insights. You will work with stakeholders at all levels to demonstrate the ROI of process intelligence, automations and other applications, guiding them through the implementation journey, and ensuring continuous value realization. You will provide management consulting services, develop effective strategies, and communicate recommendations to clients.

You operate as part of a Client Success Team , together with a Delivery Lead, ensuring clients experience continuous value while OFI grows sustainably within each account.

This is a full-time hybrid role , with flexibility to work remotely. Travel is required, especially during onboarding and when working closely with clients.

Key Responsibilities

Client Growth, Sales & Upselling

• Own and grow strategic client accounts with a focus on upsell, resales, and long-term partnerships
• Lead discovery, commercial, and value-based conversations with clients
• Identify new opportunities within existing customers and translate them into concrete proposals
• Provide strategic recommendations on how process intelligence and AI can address key pain points, improve operational efficiency, and unlock value.
• Drive demand creation together with delivery, leadership, and partners and vendors
• Support pre-sales activities, value assessments, and proposal shaping

Inspiration & Value Positioning

• Inspire clients with new use cases, transformation ideas, and innovation initiatives
• Quantify the value that the applications can bring to an organization by building business cases and ROI models based on data insights.
• Lead use case planning and prioritization aligned with client strategy and business goals
• Define and articulate the value story , including KPIs, outcomes, and ROI
• Act as a trusted advisor for senior stakeholders

Account & Stakeholder Management

• Act as the primary relationship owner for clients
• Facilitate regular client success meetings and strategic reviews
• Manage expectations, priorities, and escalations on a strategic level
• Ensure alignment between client needs, OFI teams, and partners and vendors
• Act as a subject matter expert in process mining and digital transformation, presenting insights and recommendations to senior leadership and executive stakeholders.
• Represent us at industry conferences, workshops, and customer events, sharing success stories and best practices.

Governance & Oversight (in collaboration with Delivery)

• Maintain oversight on scope, risks, and priorities
• Work closely with Delivery Leads and Project Managers
• Ensure smooth handover from sales to delivery and continuous alignment
• Proactively mitigate risks and steer conversations when challenges arise

Required Background & Experience

This role requires a strong consulting foundation , even though the focus is now commercial and strategic.

You bring:

• A Bachelor’s or Master’s degree in Strategy, Business, Engineering, Computer Science, or a related field
• Several years of experience in a customer-facing consulting role , such as:

-Senior Business Consultant

-Value Engineer

-Process Mining Consultant

-Management Consultant / Engagement Manager

• Strong experience with value-based conversations , business cases, and ROI discussions
• Solid understanding of:
• Business processes and process improvement
• Process mining and/or automation concepts
• Change management and organizational transformation
• Proven ability to build relationships with senior stakeholders
• A commercial mindset: you enjoy spotting opportunities and growing accounts

Hands-on technical work is not required , but the ability to understand and position technical solutions is essential.

Skills & Profile

• Excellent communication and presentation skills to effectively collaborate with clients and stakeholders at all levels
• Strong knowledge of process intelligence, business processes, and change management
• Consultative, commercially minded, and strategic
• Comfortable operating across multiple clients and stakeholders
• Able to connect strategy, value, and execution
• Ability to manage multiple projects and customers in parallel, ensuring timely delivery and high customer satisfaction
• Entrepreneurial mindset — you thrive in a fast-growing, flexible environment

Practical Information

• Location: Netherlands
• Work model: Hybrid / remote-friendly
• Travel: Required, especially during onboarding and key client phases
• Language: English is required; Spanish or Portuguese is a strong plus

What We Offer

• A flat organizational structure with direct access to leadership
• International clients and delivery teams
• High-impact work at the intersection of data, AI, and business transformation
• Flexibility, autonomy, and room to shape your role
• A collaborative, ambitious, and fun team environment

📩 𝗜𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗲𝗱 𝗶𝗻 𝘁𝗵𝗶𝘀 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆?

We’d love to meet you!

Please send your CV and 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 for an interview to: a.arias@ofiservices.com

🔗 𝗔𝗽𝗽𝗹𝘆 𝗻𝗼𝘄 and become part of 𝗢𝗙𝗜’𝘀 𝗷𝗼𝘂𝗿𝗻𝗲𝘆:

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