About ShipIn:

ShipIn Systems is redefining how the maritime industry understands, manages, and reduces operational risk. Our AI-powered visual fleet intelligence platform connects onboard video with shore-based teams, turning everyday vessel operations into actionable insight that helps prevent incidents before they escalate.

We work with many of the world’s leading shipowners and operators to bring greater visibility, accountability, and learning into daily operations at sea. The result is safer crews, stronger performance, and smarter decision-making across global fleets.

If you’re drawn to complex, real-world industries and want to build technology that changes behavior and improves safety at scale, join us.

About the Role:

We are looking for a Senior Director of Operations to lead and scale our Operations organization.

This role owns the entire post-sales operational lifecycle and serves as the primary executive interface between the company and the customer after contract signing. The mission is clear: deliver customer value fast, reliably, and at scale, while building an operation that is predictable, efficient, and ready for enterprise growth.

The Senior Director of Operations will lead a growing, multidisciplinary organization and is fully accountable for end-to-end deployments, operational excellence, and the design of scalable processes, systems, and teams that support the company’s long-term growth.

Key Responsibilities:

Operations Strategy, Scale & Optimization

• Define and own the company-wide operations and deployment strategy, aligned with business objectives and growth plans.
• Design and implement scalable, repeatable deployment processes and systems that support growth in volume and complexity.
• Build and lead process optimization and automation initiatives to improve speed, quality, and cost efficiency.
• Own operational cost structure, including hardware strategy, logistics, vendor management, and overall margin impact.

End-to-End Deployment Accountability

• Maintain full accountability for end-to-end deployment success across all customers.
• Ensure alignment and execution across hardware procurement, logistics, deployment planning, installation, and commissioning.
• Partner closely with Sales, Customer Success, R&D, IT to ensure seamless delivery and predictable outcomes.
• Ensure customers experience time-to-value and high-quality deployments, at scale.

Organizational Leadership & Ownership

• Lead and scale the Operations organization, including hiring, structure, performance management, and leadership development.
• Build a strong operations leadership team, including managers and senior managers, with clear accountability and ownership.
• Translate company goals into clear operational priorities, KPIs, and execution plans.
• Serve as the senior escalation point for critical operational and customer-facing issues.
• Establish a high-performance operational culture focused on execution excellence, transparency, and continuous improvement.

Requirements:

• 15+ years of experience in Operations, Deployment, Supply Chain, Logistics, or large-scale project delivery within Industry 4.0, industrial technology, or complex hardware–software environments, preferably in high-growth companies.
• Proven track record leading high-volume, multi-site deployments of complex, multidisciplinary products (hardware, software, networking, IT).
• Strong experience building scalable operational strategies and infrastructures, including automation and process optimization.
• 8+ years of experience leading and scaling large, multi-layered teams, including managers and senior leaders.
• Strategic, executive-level mindset with the ability to drive alignment and execution across multiple teams in the organization.