We are currently seeking a Senior Developer – Gainsight to lead the technical development and optimization of our Customer Success Platform. This role requires deep hands-on experience in Gainsight configuration, data integration, and workflow automation across the customer lifecycle. The ideal candidate brings both platform expertise and a data-first mindset to drive proactive retention, onboarding, adoption, and renewal strategies.

Key Responsibilities You’ll partner with Customer Success, Revenue Ops, and Salesforce teams to deliver insights, campaigns, and alerts that power our CS motion. Experience with SQL, system integrations, and AI-based engagement scoring is highly valued. Key responsibilities include but are not limited to the following:

Gainsight Configuration & Development

• Own configuration of Gainsight features: Rules Engine, Journey Orchestrator, CTAs, Scorecards, Programs, and Playbooks.
• Design and implement customer lifecycle programs to automate onboarding, health scoring, renewal risk, and expansion signals.
• Collaborate with stakeholders to turn customer insights into operational cadences, campaigns, and escalations.
• Build business-centric reports and dashboards using Reporting 2.0 and CX Center.

Data Integration & Orchestration

• Build and maintain end-to-end integrations between Gainsight and platforms such as Salesforce, and product telemetry systems.
• Translate customer data into actionable playbooks using Data Designer, Rules Engine, and Bionic Rules.
• Understand and document customer journey workflows and their associated data flows.

AI & Automation Enablement

• Implement and maintain sentiment analysis, churn prediction, and AI-based prioritization within Gainsight or external AI services.
• Work with teams to embed AI-generated insights into CTAs, dashboards, and health models.
• Explore and prototype with tools like Gainsight Horizon AI, OpenAI integrations, or Azure AI where applicable.

Collaboration & Support

• Support end users by resolving daily platform issues and training power users.
• Proactively document solutions, data models, and integration logic.
• Evangelize Customer Success tools and best practices to technical and non-technical stakeholders.

Essential Skills & Experience

• Bachelor’s degree in Computer Science, Engineering, or equivalent.
• 3–6 years of experience with Gainsight development and administration.
• Proven ability to configure Rules Engine, Programs, Scorecards, and playbooks.
• Strong SQL skills – especially with joins, aggregations, and nested queries.
• Gainsight Level 3 Admin Certification or equivalent experience.
• Experience integrating multiple systems and working with APIs.
• Excellent communication skills and ability to work in a globally distributed team.

Preferred Skills & Experience

• Familiarity with CRM platforms like Salesforce or Dynamics 365.
• Expertise in working with Web services and APIs (as in RESTful and SOAP).
• Ability to produce architecture diagrams and integration specifications.
• Exposure to AI/ML tools like OpenAI, Azure Cognitive Services, or Gainsight AI.
• Git version control or similar ALM tooling.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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