
The AI platform for contact centers
What they do: AI-driven conversation intelligence and AI agents for contact centers (voice and chat)
Founded: 2017
Notable funding: Series C $125M (Apr 2022)
Customers / scale: Claims hundreds/350+ enterprise customers and enterprise references
Contact-center/customer-service conversation analysis, agent assistance, QA automation, and compliance/data governance.
2017
Contact center software / conversational AI
Series A led by Scale Venture Partners with participation from Steadview Capital, Nexus Venture Partners and Emergent Ventures (per company)
$54M
Series B reported Sept 15, 2020; participation from Next47 and NGP Capital
$125M
Series C reported Apr 12, 2022; investors include Zoom and others
$8M
Early reported $8M round (Aug 2018)
“Investors include SoftBank Vision Fund 2, Zoom, Menlo Ventures, Scale Venture Partners, Nexus Venture Partners, NGP Capital, Emergent Ventures, Steadview Ventures, Next47”
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About Us Observe.AI enables enterprises to transform how they connect with customers - through AI agents and copilots that engage, assist, and act across every channel. From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth. Trusted by global leaders, we’re creating a future where every customer experience is smarter, faster, and more impactful.
Why Join Us At Observe.AI, data engineering isn’t just about moving data—it’s about building scalable systems that unlock insights and create real impact. As a Senior Data Engineer, you’ll help modernize our data architecture, enable self-serve analytics, and deliver high-quality data products that power smarter decisions across the company.
You’ll work on both batch and streaming systems, collaborating closely with product, analytics, and engineering leaders to ensure we’re solving the right data challenges the right way. If you’re looking for an opportunity where your ideas shape the future of data, your work fuels innovation, and your growth is supported by tackling meaningful challenges with a talented team, this is the place for you.
What You’ll Be Doing
What You’ll Bring To The Role
Perks & Benefits
Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.