
The AI platform for contact centers
What they do: AI platform for contact centers (conversation intelligence, AI agents, real-time assistance)
Founded: 2017
Headquarters: Redwood City, California
Notable raise: $125M Series C (announced April 12, 2022)
Employee count (snapshot): 429
Customer experience and contact-center operations
2017
Enterprise software / Contact center AI
Undisclosed (early rounds including seed participation from Nexus Venture Partners and Y Combinator)
$26M
Series A announced Dec 10, 2019
$125M
Series C announced April 12, 2022; participation from Zoom and other prior backers
“Company backed by major venture investors including SoftBank Vision Fund 2, Scale Venture Partners, Nexus Venture Partners, Menlo Ventures, Emergent Ventures, NGP Capital, Steadview Ventures, Next47, and others”
About Us Observe.AI enables enterprises to transform how they connect with customers - through AI agents and copilots that engage, assist, and act across every channel. From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth. Trusted by global leaders, we’re creating a future where every customer experience is smarter, faster, and more impactful.
Why Join Us At Observe.AI, data engineering isn’t just about moving data—it’s about building scalable systems that unlock insights and create real impact. As a Senior Data Engineer, you’ll help modernize our data architecture, enable self-serve analytics, and deliver high-quality data products that power smarter decisions across the company.
You’ll work on both batch and streaming systems, collaborating closely with product, analytics, and engineering leaders to ensure we’re solving the right data challenges the right way. If you’re looking for an opportunity where your ideas shape the future of data, your work fuels innovation, and your growth is supported by tackling meaningful challenges with a talented team, this is the place for you.
What You’ll Be Doing
What You’ll Bring To The Role
Perks & Benefits
Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
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