SuperDial

SuperDial provides AI-powered outbound phone call automation for the healthcare industry. Their service handles tasks such as insurance verification, claims follow-up, and provider data calls, aiming…

AIAutomationHealthcareHIPAAOutbound CallsRCMSchedulingVerificationsuperdial.com

SuperDial

AIAutomationHealthcareHIPAAOutbound CallsRCMSchedulingVerificationsuperdial.com

HQSan Francisco, US

Team Size34

Open Jobs4

Total Funding$19M

Latest Fundraiselast year

TL;DR

Sector: AI voice agents for healthcare revenue cycle management

Founded: 2021

Headcount (approx.): 34

Latest round: Series A (Jun 24, 2025) led by SignalFire (~$15M, includes $3M venture debt)

Total funding reported: ≈ $19.16M (USD) reported; third-party sources report just over $20M across rounds

Company Overview

Problem Domain

Healthcare revenue cycle management (eligibility/insurance verification, prior authorization, claims follow-up, credentialing/enrollment, provider data attestations).

Founded

2021

Industry

Data and Analytics

Funding Track Record

Series A- 2025-06-24

15000000

Round reported to include $3,000,000 in venture debt; participants include Slow Ventures, BoxGroup, Scrub Capital

Investor Signal

“Backed by technology investors including SignalFire, Slow Ventures, BoxGroup, Scrub Capital, FJ Labs, Edward Lando, Pareto Holdings”

Join the Team

Senior Customer Success Manager

On-SiteNew York City Metropolitan Area, US

On-Site • New York City Metropolitan Area, US

We’re looking for a Senior Customer Success Manager who will act as the quarterback for their accounts, leading communication, managing relationships, and ensuring every customer gets maximum value from our platform. You’ll manage customer relationships end-to-end, balancing proactive engagement with responsive support, and play a key role in shaping how our Customer Success function scales.

This role blends relationship management, analytical problem-solving, and process design. You’ll thrive here if you bring a consulting mindset, able to bring structure to ambiguity, bridge technical and non-technical conversations, and turn complex problems into clear, actionable plans.

About the Role:

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Own customer relationships: Lead meetings independently, maintain clear next steps, and build trust across all levels of the client organization.

Drive renewals and expansion: Manage churn risk, identify and execute upsell opportunities, and contribute directly to improving net revenue retention (NRR).

Act as the quarterback for your accounts: Coordinate across Product, Engineering, and Operations to ensure smooth execution and timely issue resolution.

Bridge business and technical conversations: Understand customer goals, technical context, and constraints, and translate between stakeholders with clarity and confidence.

Bring structure to unstructured environments: Create repeatable processes and documentation that make customer management more predictable and scalable.

Leverage data and insight: Use a quantitative, analytical approach to identify trends, risks, and opportunities within your portfolio.

Collaborate cross-functionally: Partner with internal teams to surface customer feedback, advocate for product improvements, and enhance overall experience.

Travel occasionally: Visit customers or attend industry events when needed.

What Success Looks Like

Customers view you as a trusted, reliable advisor who drives outcomes.
Renewals and upsells contribute to healthy, growing accounts.
You maintain consistent visibility into customer health and engagement.
The CS team runs more smoothly because of the structure, clarity, and rigor you bring.

5+ years in Customer Success, Account Management, or Consulting (SaaS or healthcare tech experience strongly preferred).
Demonstrated quantitative and analytical skills, with proficiency in SQL, Python, Looker, or similar data analysis and visualization tools.
Excellent problem-solving skills, with the ability to bridge technical and non-technical conversations.
Strong communicator and relationship builder - professional, proactive, and focused on long-term trust.
Proven experience managing multiple accounts and balancing proactive engagement with responsive support.
Commercially minded, with experience driving renewals, upsells, or account expansion strategies.
Analytical and structured - skilled at using data and insight to guide action.
Light technical aptitude; comfortable understanding integrations, workflows, and platform behavior.
Familiar with CRM systems and project or ticketing tools (flexible on platforms).
Experience in healthcare, AI-driven solutions, or revenue cycle management is a strong plus.

Be part of a mission-driven team transforming one of the most broken systems in the U.S.
Work directly with experienced founders and senior operators in AI, healthcare, and automation.
Competitive compensation with equity upside.

SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. Join us and help shape the future of AI in healthcare!

The base salary for this role ranges from $120,000-$140,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.

SuperDial

SuperDial

TL;DR

Company Overview

Problem Domain

Founded

Industry

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

Senior Customer Success Manager

Startup jobs. A lot of them.

Mobile Developer

Technical Writer

Frontend Developer

Frontend Developer

Product Designer

Product Designer

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