Senior Customer Success Manager- Dutch ( 12-month Fixed term contract)

Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. With more than 1 billion members worldwide, including executives from every Fortune 500…

linkedin.com

Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. With more than 1 billion members worldwide, including executives from every Fortune 500…

linkedin.com

HQUS

Team Size26000

Open Jobs245

Total Funding-

Latest FundraiseUnknown

TL;DR

Founded: 2003 (started 2002, launched May 5, 2003)

Core product: Professional networking platform with Talent, Marketing, Sales solutions and Premium Subscriptions

Scale: More than 1 billion members; ~26,000 employees

Headquarters: Sunnyvale, California

Liquidity event: Acquired by Microsoft (December 2016)

Company Overview

Problem Domain

Professional networking, talent acquisition, sales/marketing enablement and professional career development.

Founded

2003

Industry

Software Development

Funding Track Record

Private venture rounds (multiple)

Approximately $150–155 million prior to IPO

Raised multiple private financings before IPO; notable rounds reported in 2007 and 2008.

IPO- May 2011

Approximately $352.8 million (gross proceeds)

Public offering in May 2011.

Acquisition- December 2016

Acquired by Microsoft in 2016 (primary liquidity event for prior investors).

Founders

What we do

Join the Team

Senior Customer Success Manager- Dutch ( 12-month Fixed term contract)

HybridAmsterdam, North Holland, NL

Hybrid • Amsterdam, North Holland, NL

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LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role will be based in Amsterdam.

The (Senior) Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment.

As a CSM you will be tasked with: 

Serving as a Customer Champion and Advocate
Helping Customers realize value from their investment
Partnering on customer retention and expansion.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Responsibilities Include:

Qualifications

Basic Qualifications:

5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Fluency in English and Dutch

Preferred Qualifications:

Suggested Skills

Stakeholder Management
Account Management
Data Analysis

Additional Information

Global Data Privacy Notice for Job Candidates 

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers

Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk

Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value

Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews.

Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews

Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.

Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows

Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success

Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs

Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams

Expedite technical and purchase-related escalations.

Document all communication with customers accurately and in a timely manner via system tools.

Up to 15% travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory

Recruiting or other applicable talent experience

Staffing domain fluency (agency operations, recruiter workflows)

Executive communication & value storytelling.

Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

Proficient organization, project management, and time management skills

Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value .

Influential verbal and written communication skills, including expertise in presenting to both small and large audiences

Proficient understanding of Sales concepts and Software as a Service

Bachelor's degree or equivalent practical experience