Web Manuals

Web Manuals is the #1 All-In-One Aviation Document Management System, designed for aviation professionals to edit, review, distribute, and monitor manuals with speed, control, and compliance. The platform streamlines documentation processes, offering features like Amelia AI for instant answers, compliance monitoring with direct links to regulatory bodies (FAA, EASA, etc.), and seamless distribution to aircrew. It supports various aviation operations including airlines, business jets, and MROs. The company has empowered over 700 aviation companies and 50,000+ users, saving up to 80% in editing time through smart editing modules and approval workflows.

AviationComplianceDigitalizationDocument ManagementEFB AppEfficiencyRegulationSaaSwebmanuals.aero

Web Manuals

AviationComplianceDigitalizationDocument ManagementEFB AppEfficiencyRegulationSaaSwebmanuals.aero

HQMalmö, SE

Team Size104

Open Jobs8

Total Funding-

Latest FundraiseUnknown

Join the Team

Senior Customer Success Executive to Web Manuals

On-SiteNew York, NY, US

On-Site • New York, NY, US

At Web Manuals, we’re redefining aviation with our state-of-the-art SaaS solutions. Our mission? To revolutionize how aviation professionals work while reaching new heights of innovation and service. As a bootstrapped company, we chart our own course, breaking barriers and setting our sights on the stars and beyond. We’re proud to offer an environment where you can soar - both professionally and personally - and explore a world of opportunities within an international team.

With offices in Malmö (HQ), San Diego, New York, and Singapore, we’re growing rapidly. Now, we’re on the hunt for a senior to join our team in ! As a senior Customer Success Executive, you're responsible for ensuring customers achieve maximum value and success with the Web Manuals product. This role works closely with, coaches, and supports the Customer Success team, leveraging deep understanding of customer needs, challenges, and operational environments to drive successful customer deliveries and ongoing relationship management. The senior Customer Success Executive proactively identifies and develops business opportunities, nurturing and expanding customer relationships and revenue. By anticipating both known and potential customer challenges, the senior CSE guides customers toward long-term success and strengthens engagement across all phases of the customer lifecycle.

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

DevOps Engineer

ContractNovi Sad, RS

Contract • Novi Sad, RS

Backend Developer

ContractCambridge, GB

Contract • Cambridge, GB

Mobile Developer

Full-timeUtrecht, NL

Full-time • Utrecht, NL

Machine Learning Engineer

ContractBerlin, DE

Contract • Berlin, DE

AI Researcher

InternshipBelgrade, RS

Internship • Belgrade, RS

Product Designer

Full-timeBerlin, DE

Full-time • Berlin, DE

TL;DR

Company Overview

Funding Track Record

Founders

What we do

Web Manuals

AviationComplianceDigitalizationDocument ManagementEFB AppEfficiencyRegulationSaaSwebmanuals.aero

Web Manuals

AviationComplianceDigitalizationDocument ManagementEFB AppEfficiencyRegulationSaaSwebmanuals.aero

HQMalmö, SE

Team Size104

Open Jobs8

Total Funding-

Latest FundraiseUnknown

Join the Team

Senior Customer Success Executive to Web Manuals

On-SiteNew York, NY, US

On-Site • New York, NY, US

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

DevOps Engineer

ContractNovi Sad, RS

Contract • Novi Sad, RS

Backend Developer

ContractCambridge, GB

Contract • Cambridge, GB

Mobile Developer

Full-timeUtrecht, NL

Full-time • Utrecht, NL

Machine Learning Engineer

ContractBerlin, DE

Contract • Berlin, DE

AI Researcher

InternshipBelgrade, RS

Internship • Belgrade, RS

Product Designer

Full-timeBerlin, DE

Full-time • Berlin, DE

Lead and manage customer project deliveries to ensure successful outcomes and high satisfaction.
Understand customer challenges, opportunities, and their full journey with and without the Web Manuals suite.
Maintain and strengthen long-term customer relationships and guide customers toward successful adoption and usage.
Identify and pursue relevant up-sell opportunities that support customer success.
Keep customers informed about Web Manuals events and engagement opportunities.
Gather and analyze customer data to support delivery quality, Customer Success strategy, and business development.
Develop and improve global Customer Success processes and seek new business opportunities.
Provide leadership, coaching, and onboarding support to Customer Success Associates when instructed.
Report Customer Success activities and contribute to internal reports, projects, and initiatives.
Team Lead aspect
The Team Lead provides guidance, instruction, direction and leadership to a team for the purpose of achieving set objectives.
Coordinate daily operational tasks.
Supporting team members to perform in accordance with the relevant processes and metrics.
Feeds regional director with expertise of local conditions to improve processes.
Host local training to ensure global process alignment.

A bachelors degree within a relevant area.
2+ years of professional experience from a customer success role.
Proven ability to lead customer-facing initiatives, manage complex enterprise customer accounts, and drive adoption.
Experience coaching or mentoring team members; comfortable acting as a team lead when needed.
Skilled in managing long-term customer relationships and increasing customer engagement.
Strong capability in planning, executing, and monitoring customer onboarding and delivery projects.
Business-oriented thinking to spot growth opportunities and contribute to process development.
Customer-centric mindset with a genuine desire to help customers succeed.
Organized, accountable, and comfortable working in a fast-paced environment.
High level of initiative and ownership.