Plaud

PLAUD.AI develops innovative AI devices, including the PLAUD NOTE, which serves as a hands-free AI note-taking solution. The company focuses on enhancing productivity through advanced voice-to-text transcription and AI summarization, leveraging cutting-edge technology to cater to professionals across various sectors. With over 300,000 users in more than 168 countries, PLAUD.AI positions itself as a leader in the AI notetaking market, offering unique features that differentiate it from traditional note-taking methods. Their products are designed to maximize efficiency and provide seamless integration of AI into everyday tasks, making them appealing to a wide range of customers.

AINote-takingProductivitySummarizationTranscriptionWearable Technologyplaud.ai

Plaud

AINote-takingProductivitySummarizationTranscriptionWearable Technologyplaud.ai

HQSan Francisco, US

Team Size118

Open Jobs115

Total Funding-

Latest FundraiseUnknown

Join the Team

Senior Customer Service Specialist - Singapore

On-SiteSG

On-Site • SG

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

AI Researcher

Full-timeSan Francisco, US

Full-time • San Francisco, US

DevOps Engineer

Part-timeLondon, GB

Part-time • London, GB

Backend Developer

ContractRotterdam, NL

Contract • Rotterdam, NL

Mobile Developer

ContractJerusalem

Contract • Jerusalem

AI Researcher

Full-timeBelgrade, RS

Full-time • Belgrade, RS

Data Scientist

InternshipNovi Sad, RS

Internship • Novi Sad, RS

About Plaud Inc. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.
Define the next-gen paradigm for human-AI interaction.
Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.
Work with passionate teammates who value innovation, collaboration, and customer success.
Grow your career in a culture that champions continuous learning and fast career development.
Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What You Will Do

Handle escalated complex service issues on Amazon, DTC, and TikTok platforms
Collaborate with logistics, finance, and supply chain teams to close the loop on complaints
Participate in regular QA reviews and contribute to service improvements
Support and guide the BPO Tier 1 agents in daily case handling
Assist in knowledge base management and SOP documentation

What We Are Looking For

5 years in customer service, preferably with cross-border or platform experience
Strong command of Zendesk or equivalent CRM tools
Excellent English communication skills and cross-functional collaboration abilities
Management or mentoring experience is a plus
Familiar with all operations of Zendesk, configuration experience is a plus.
Have experience working in a fast paced tech startup environment

Disclaimer : Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.