Company Description

TecPoint Global Solutions (TPGS) is a registered company in Nigeria with over 40 years of collective global experience in Telecommunications, ICT, Financial Services, Online Marketing Technologies, and Operations Management. Our mission is to empower customers by improving their quality of life through innovative, high-quality, and affordable solutions. We leverage state-of-the-art technology to deliver smart solutions that integrate seamlessly into daily life, enhancing comfort and community living standards. Driven by values like customer satisfaction, transparency, teamwork, and a commitment to excellence, we have built a reputation for reliability and innovation in transforming technology into meaningful solutions.

Role Description

This is a full-time, on-site role for a Senior Customer Service Representative based in Lagos. The Senior Customer Service Representative will manage customer interactions to ensure satisfaction and provide high-quality support. Responsibilities will include resolving customer inquiries, providing expert assistance, maintaining a positive customer experience, and ensuring issues are addressed effectively and efficiently. Additional tasks may involve analyzing customer feedback and collaborating with internal teams to enhance service delivery.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Solid understanding of Customer Experience and the ability to manage and improve it
• Strong communication, active listening, and conflict resolution skills
• Experience with problem-solving in a customer-focused environment
• Ability to manage multiple tasks efficiently under minimal supervision
• Bachelor's degree or equivalent professional experience is preferred
• Proficiency in CRM software and knowledge of relevant customer service tools is an advantage
• Previous experience in a senior customer service or leadership role is strongly preferred