Responsibilities:

• Provide troubleshooting, maintenance, and user support at Tiers 1 & 2 for AWS cloud-based enterprise system
• Use ServiceNow as the ticket management system
• Provide support for the cloud infrastructure and customer applications (Microsoft Project SharePoint applications, IBM Engineering Lifecycle Management (ELM), Riskonnect, and Tableau, among others)
• Troubleshoot and support Windows and Linux-based server and applications on AWS cloud
• Perform monthly system/application patching
• Creation and updates of technical documentation
• Solid understanding of working in ServiceNow as a system admin
• Preparation, installation, and maintenance of system components
• Working with IdAM, Active Directory, LDAP resources
• Work effectively in a group environment
• Maintain complex modern cloud architectures
• Support Tier 3 and Tier 4 personnel as needed
• Create and deliver briefings to customer at various levels
• Ensure system and applications are compliant with customer system security requirements and processes
• Identify, create, and document process automation
• Work in alignment with Agile methodology
• Communicate effectively with technical and non-technical, management and customer both written and verbally
• Instill and apply solid engineering rigor, to include configuration management, testing

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Required Education, Experience, & Skills

We are actively seeking candidates that have a minimum of 5 years' relevant experience. Bachelor’s or master’s degree are preferred in one or more of the disciplines described below where specific skills may include the following:

• At a minimum, meet DOD 8570 requirements (Security+ CE Certification)
• Troubleshooting and administrative support at Tiers 1 & 2 for AWS cloud-based enterprise system such as Microsoft Project SharePoint applications, IBM Engineering Lifecycle Management (ELM), Riskonnect, Tableau, and digital modeling applications
• Tier 1 and Tier 2 Cloud administrator must have significant knowledge and background in solutioning complex AWS infrastructures
• Solid troubleshooting and solutioning skills
• Familiarity with customer system security requirements and processes
• Solid administrative/engineering rigor
• System verification and validation
• Preparation and maintenance of system components
• Creation and updates of technical and process documentation
• AWS Cloud experience
• Familiarity with reviewing and responding to system alerts from visualization applications such as Grafana
• Familiarity with cloud architectures and services to include AD and LDAP
• Responsible for monthly system/application patching
• Creation and updates of technical documentation
• Solid understanding of working in ServiceNow as a system admin

Preferred Education, Experience, & Skills

• Assist with leading and overseeing a total system perspective including technical understanding of relationships, dependencies and requirements of cloud and hybrid services, infrastructure and security domains
• Other Cloud experience (Azure, Google, Oracle, IBM)
• Cloud architectures and services
• Integration of virtualized applications and application streaming or layering techniques

Pay Information
Full-Time Salary Range: $130355 - $221603

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.