
Gorgias is a Conversational AI platform designed for e-commerce businesses. It aims to centralize customer support and drive sales by automating up to 60% of inquiries with its AI Agent. The platform integrates seamlessly with major e-commerce platforms like Shopify, Magento, and BigCommerce, as well as over 100 other e-commerce tools, providing a unified view of customer conversations and data. Gorgias offers features such as AI-powered sales and support, order management, and proactive customer engagement through its Marketing Suite. The company highlights its support for over 15,000 brands and a growth rate of over 30% year-over-year, positioning itself as a key player in enhancing the customer experience for online retailers.

Gorgias is a Conversational AI platform designed for e-commerce businesses. It aims to centralize customer support and drive sales by automating up to 60% of inquiries with its AI Agent. The platform integrates seamlessly with major e-commerce platforms like Shopify, Magento, and BigCommerce, as well as over 100 other e-commerce tools, providing a unified view of customer conversations and data. Gorgias offers features such as AI-powered sales and support, order management, and proactive customer engagement through its Marketing Suite. The company highlights its support for over 15,000 brands and a growth rate of over 30% year-over-year, positioning itself as a key player in enhancing the customer experience for online retailers.
Focus: Conversational AI customer support platform for e-commerce
Scale: Supports over 15,000 brands; ~555 employees
Funding: $101.5M total; recent Series C-2 $29M (May 2024)
Founding: Founded in Paris in 2015; CEO Romain Lapeyre, CTO Alex Plugaru
Customer support and conversational commerce for online retailers
2015
E-commerce / Customer Support Software
$29M
Announced to support AI Agent development
$30M
Round reported to value the company at about $710M
$25M
$14M
“Includes strategic/backing participation from Shopify and multiple venture investors”
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
The teams you could be joining
Phone Team Develops Voice and SMS solutions for seamless e-commerce customer support, integrating third-party telephony and enhancing voice automation.
Apps Team Builds native apps connecting Gorgias to external services, including messaging (e.g., Gmail) and e-commerce (e.g., Shopify) integrations.
Developer Relations Team Ensures a secure, well-documented API, enabling external developers to build and connect apps, and supporting a growing app ecosystem. Second, that team is in charge of providing authentication & authorization capacities to external and internal developers.
Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform.
In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets.
Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones
What you’ll do
Who You Are
Tech Stack Proficiency: You have 6+ years of experience in software development, with a strong foundation in backend engineering.
At Gorgias, we value individuals from diverse backgrounds. We recognize that not everyone will check every box on day one, and that’s perfectly fine. If you’re enthusiastic about technology and eager to develop your skills, we encourage you to apply.
I nterview process Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.
After completing these steps, we conduct reference checks before extending an offer.
Perks and Benefits
Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!
Ideally Python.
You're comfortable working with complex product architectures and have a deep understanding of modern software design principles.
You have experience shipping user-facing products at scale and take full ownership of your work, beyond the code.
You think in terms of systems and are pragmatic when solving problems under real-world constraints.
You write clean, testable code and care about building high-quality software that lasts.
You thrive in collaborative environments, communicate effectively, and bring clarity to ambiguous situations.
You value feedback, learning, and continuous improvement for yourself and the team.