About the Company

Chattermill is dedicated to helping large, successful brands like Uber, Amazon, Wise, and HelloFresh put their customers at the center of everything they do. Utilizing best-in-class technology in a rapidly evolving AI space, their Customer Experience Intelligence (CXI) platform continuously analyzes both explicit and implicit customer feedback, enabling clients to identify actionable insights.

About the Role

Job Title: Senior Backend Engineer
Location: United Kingdom (Remote or Hybrid)
Employment Type: Full-time
Department: Engineering

Responsibilities

• Develop new features and improve the performance of existing APIs in a fast-paced environment.
• Collaborate with product managers and designers to brainstorm and guide feature decisions based on codebase knowledge.
• Assist the Customer Experience team in triaging bugs and resolving production issues.
• Share knowledge of new web technologies and best practices within the team.
• Participate in peer code reviews.
• Engage in all development steps, including design, architecture, implementation, automated tests, and system health monitoring.
• Work in a multi-functional team to exceed customer expectations.

Qualifications

• Strong experience with Ruby.
• Good computer science fundamentals and practical knowledge of solid principles and design patterns.
• Proficiency with PostgreSQL and understanding of SQL vs. NoSQL databases.
• Familiarity with asynchronous messaging patterns and practical experience with RabbitMQ, Kafka, or GCP PubSub.
• Hands-on experience with Elasticsearch.

Perks

• Monthly Health & Wellness budget, increasing with length of service.
• Annual Learning and Development budget, increasing with length of service.
• Flexible working in a choice-first environment.
• Work From Home Allowance, renewing every two years.

Hiring Process

1. Introduce yourself through an asynchronous interview.
2. Meet with a member of the Backend team to discuss the role.
3. Participate in a live technical interview with the Backend Tech Lead and a Senior Backend Engineer.
4. Speak with someone from the Product team to learn about collaboration.
5. Discuss values and career goals with a cofounder.

Company Values

• Obsession with experience.
• Belief in the power of trust.
• Acting as responsible owners.
• Passion for growth and progress.
• Setting high ambitions while staying humble.
• Recognizing that the right team is key to success.

Diversity & Inclusion

Chattermill is committed to enabling exceptional experiences for everyone and aims to bring more diversity into the business. They encourage applications from individuals of all backgrounds and abilities, even if they do not meet 100% of the listed requirements. They believe in potential and are eager to support growth.