
Chattermill helps companies understand what their customers want with granular customer feedback insights. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.

Chattermill helps companies understand what their customers want with granular customer feedback insights. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.
What they do: CX intelligence platform that unifies and analyzes customer feedback across channels using deep-learning AI
Founded: 2015
Headquarters: London, UK
Notable customers: Uber, HelloFresh, Wise, Amazon, Tesco, H&M
Recent funding: Series B $26M (Dec 2022)
| Company |
|---|
Customer experience analytics / Voice of Customer
2015
Software Development
£600,000
Seed round reported December 7, 2017
$8,000,000
Series A reported February 24, 2020
$26,000,000
Series B announced December 5–6, 2022
“Beringea, DN Capital, Ventech, btov Partners, Runa Capital, Silicon Valley Bank, Entrepreneur First, Avonmore Developments”
Chattermill is dedicated to helping large, successful brands like Uber, Amazon, Wise, and HelloFresh put their customers at the center of everything they do. Utilizing best-in-class technology in a rapidly evolving AI space, their Customer Experience Intelligence (CXI) platform continuously analyzes both explicit and implicit customer feedback, enabling clients to identify actionable insights.
Job Title: Senior Backend Engineer
Location: United Kingdom (Remote or Hybrid)
Employment Type: Full-time
Department: Engineering
Chattermill is committed to enabling exceptional experiences for everyone and aims to bring more diversity into the business. They encourage applications from individuals of all backgrounds and abilities, even if they do not meet 100% of the listed requirements. They believe in potential and are eager to support growth.