NiCE Cognigy

NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI through orchestration, tools, and enterprise integrations to power Agentic AI. The result? Smarter automation, better service, and instant resolution across every channel. Built on the world’s leading Conversational AI platform, Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. With dozens of pretrained skills and Agentic AI capabilities, the platform seamlessly integrates into enterprise systems. By leveraging memory and context, NiCE Cognigy's AI Agents provide hyper-personalized interactions and strengthen customer relationships. Agentic AI also fosters collaboration between AI and human agents, giving them superpowers to deliver exceptional service. More than 1,250 global brands, including Bosch, E.ON, ERGO, Carglass, Henkel, DHL, Lufthansa Group, Nestlé, Mercedes-Benz and Toyota, trust NiCE Cognigy and its vast partner network to deliver measurable outcomes. Recognized by Gartner, Forrester, and IDC, we continue to lead the market in enterprise AI for CX; secure, scalable, and partner-first. For more information and to book a demo visit: www.cognigy.com Follow us on LinkedIn: https://www.linkedin.com/company/cognigy

cognigy.com

NiCE Cognigy

cognigy.com

HQDE

Team Size308

Open Jobs10

Total Funding-

Latest FundraiseUnknown

TL;DR

Product: Cognigy.AI — enterprise conversational AI and contact-center automation platform

Founded: 2016 in Düsseldorf, Germany

Scale: Claims driving over 1 billion annual interactions

Recent funding: Series C $100M (Jun 11, 2024); total disclosed funding $175M

Employees (approx.): 308

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Company Overview

Problem Domain

Contact-center automation, customer experience (CX) automation, and conversational AI for enterprise customer service.

Founded

2016

Industry

Enterprise software / Customer experience (CX) / Conversational AI

Tech Stack

Natural Language Understanding (NLU)

Large Language Models (LLMs)

Speech/voice integrations

Omnichannel connectors

Agent orchestration and memory/context features

Funding Track Record

Series C- 2024-06-11

100 million USD

Series C reported to bring total disclosed funding to $175M

Series B- 2021-06-02

44 million USD

Series B later increased to $59M with DTCP participation

Series B (add-on)- 2022-02-17

15 million USD

DTCP investment increased Series B total to $59M

Investor Signal

“Institutional growth investors including Eurazeo Growth, Insight Partners, DTCP, DN Capital and others”

Join the Team

Senior Backend Engineer

On-SiteDüsseldorf, DE

On-Site • Düsseldorf, DE

About the Company

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology, and we are now looking for more talented individuals to join our global team.

Why You’ll Love Working at Cognigy

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

Data Scientist

Full-timeRotterdam, NL

Full-time • Rotterdam, NL

Mobile Developer

ContractNiš, RS

Contract • Niš, RS

Machine Learning Engineer

Full-timeSan Francisco, US

Full-time • San Francisco, US

Data Scientist

Full-timeCambridge, GB

Full-time • Cambridge, GB

Machine Learning Engineer

ContractNovi Sad, RS

Contract • Novi Sad, RS

Data Scientist

InternshipMunich, DE

Internship • Munich, DE

We empower our people to be successful as part of a diverse, passionate, and respectful team.

We challenge each other to succeed and support growth, founded on a culture of mutual respect and trust.

Our values are driven by the 4Ts: Team, Trust, Transparency, Technology.

Job Title: Senior Backend Engineer
Location: Düsseldorf, North Rhine-Westphalia, Germany / Berlin, Berlin, Germany
Employment Type: Full-time
Department: Engineering

You will be welcomed into our engineering department, which is divided into cross-functional, verticalized development teams focused on delivering continuous improvements, features, and developing new products. To support the delivery process and stability of our products, we collaborate with our Product Support team, QA team, and SRE team.

Develop and deliver software solutions that meet customer needs quickly and efficiently.
Enhance our products to deliver outstanding performance and value to our customers.
Create high-quality code with a well-structured and maintainable design.
Keep our codebase tested and secure.
Profile and benchmark our codebase to identify bottlenecks.
Ensure operational excellence through monitoring, logging, and end-to-end testing.
Provide guidance to other developers and act as a mentor for juniors.

Experienced Backend Engineer: 5+ years of backend software development experience, building reliable and scalable systems in production environments.
Container-Native: Comfortable working with containerized microservices and debugging in Docker or similar environments.
Linux Pro: Thrive in Linux-based environments and are at home in the terminal.
Modern Backend Stack: Strong experience with Node.js and TypeScript; bonus points for Python or Golang.
Database Fluent: Solid working knowledge of databases like MongoDB, PostgreSQL, and Redis.
Messaging Systems Familiarity: Experience with message brokers like RabbitMQ, NATS, or similar tools.
Quality-Driven: Writing clean, well-tested, and maintainable code is a natural part of your workflow.
Growth-Oriented: Curious and constantly learning, open to new technologies, tools, and ways of working.
Proactive & Impactful: Actively look for ways to improve systems, processes, and performance.
Resilient & Adaptable: Comfortable with ambiguity, focused under pressure, and adaptable to change.

Life at Cognigy - What We Offer You

Attractive and performance-oriented salary.
Company Pension Scheme.
25 days paid leave, plus 5 floating days, plus public holidays.
Unique opportunity to help build and shape the company, with little hierarchy.
Flexible working options.
Colleague recognition, reward, and celebration events.
Global Employee Assistance Program.
ClassPass membership for fitness and wellness experiences.
Ongoing learning and development opportunities, including Udemy.
One paid ‘Giving Back Day' each year for volunteering.
Subscription to the Calm app for you plus five friends/family members.

NiCE Cognigy

NiCE Cognigy

TL;DR

Related Companies

Company Overview

Problem Domain

Founded

Industry

Tech Stack

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

Senior Backend Engineer

About the Company

Why You’ll Love Working at Cognigy

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

Data Scientist

Mobile Developer

Machine Learning Engineer

Data Scientist

Machine Learning Engineer

Data Scientist

About the Role

Your New Role

Your Challenge

Requirements

Benefits