
Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication. LiveChat is a real-time, live-chat software for ecommerce sales and support that helps ecommerce companies create new sales channels. ChatBot is an all-in-one platform to build and launch conversational chatbots without coding. HelpDesk is a simple ticketing system where you can manage all customer messages in one place and automate your support processes. KnowledgeBase is an AI-powered knowledge base software for lightning-fast customer support and effortless self-service. OpenWidget is a website widget that lets you contact potential customers without getting lost in overcomplicated solutions. Want to be a part of the journey and make customer service even better? Team up with us! Join the Developer Program to build apps and sell them in our Marketplace to 40K+ potential customers. Or let us help you incubate your product with the Incubator Program. Or join our Partner Program to earn commission by offering our products to your customers.

Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication. LiveChat is a real-time, live-chat software for ecommerce sales and support that helps ecommerce companies create new sales channels. ChatBot is an all-in-one platform to build and launch conversational chatbots without coding. HelpDesk is a simple ticketing system where you can manage all customer messages in one place and automate your support processes. KnowledgeBase is an AI-powered knowledge base software for lightning-fast customer support and effortless self-service. OpenWidget is a website widget that lets you contact potential customers without getting lost in overcomplicated solutions. Want to be a part of the journey and make customer service even better? Team up with us! Join the Developer Program to build apps and sell them in our Marketplace to 40K+ potential customers. Or let us help you incubate your product with the Incubator Program. Or join our Partner Program to earn commission by offering our products to your customers.
Company: Text (text.com) — provider of AI-driven customer service and conversational support software
Headquarters: Boston, MA (U.S.) and European office in Wrocław, Poland
Products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget
Customers / scale: 40,000+ customers; developer marketplace reach cited as 40K+
Corporate status: Publicly listed as Text S.A. (WSE: TXT)
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Customer service automation, conversational support, and messaging integrations for businesses.
Software Development
Stage: Public (WSE: TXT)
Team Mission Omnichannel Integrations Team connects Text to the messaging platforms customers actually use to talk to businesses — Messenger, WhatsApp, Instagram, Telegram, Twilio, and more.
We build native, first-class integrations inside Text: consistent conversation history, reliable message delivery, correct attachment handling, and predictable behavior across channels — even when each platform has its own quirks.
We’re at an inflection point: we’re moving from externally-built connectors to building and owning key channels in-house, which means you’ll help set foundations and standards — not just maintain what exists.
We’re looking for a Senior Backend Engineer to design, build, and scale the backend foundations for Omnichannel integrations at Text. In practice, you’ll build systems that translate third-party messaging platforms into a consistent internal model, keep data flowing reliably into the Inbox, and stay correct under real-world constraints.
This is reliability-heavy integration work, not “API wiring.” External APIs evolve, webhooks can be flaky, and constraints like rate limits, ordering, retries, idempotency, and media limits are part of the job — and customers notice immediately when conversation history breaks.
High ownership: you’ll be joining early on the backend side of the team, with strong influence on architecture, patterns, and scaling strategy.
What You’ll Do
Who You Are
You may be a great fit if you have
Nice to have
Why you’ll love working with us
⚡️ If you enjoy integration-heavy backend work, distributed-systems challenges, and building systems customers rely on daily - we’d love to meet you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.