Fini

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

usefini.com

Fini

usefini.com

HQUS

Team Size80

Open Jobs14

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: Accuracy-first AI agents that resolve customer support tickets across chat, email and voice

Customers / scale: Handles over 1,000,000 tickets per month for enterprises including Fortune 500 customers

Security & compliance: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards

Recent funding: $3.6M seed announced Jan 2026 (Matrix Partners lead; YC participation)

Company Overview

Problem Domain

Customer support automation for mid-market and enterprise B2C companies in fintech, SaaS and marketplaces, including regulated workflows.

Founded

2022

Industry

AI / Customer Support / CX

Tech Stack

Zendesk

Salesforce

Intercom

HubSpot

Funding Track Record

Seed- 2026-01-15

$3.6M

Announced participation from Y Combinator and multiple angels

Pre-Seed- 2022-09-07

Crunchbase lists a pre-seed round with amount obfuscated

Investor Signal

“Backed by Matrix Partners and Y Combinator, with participation from multiple angel investors”

Join the Team

Senior Application Developer

RemoteUS

Remote • US

Company Description

Fini is an innovative AI solution designed to transform customer support with unparalleled accuracy and efficiency. Trusted by mid-market and enterprise B2C companies in fintech, SaaS, and marketplaces, Fini automates up to 80% of complex customer support tickets with 98% verified accuracy. The platform seamlessly integrates with popular tools like Zendesk, Salesforce, and HubSpot, enabling swift resolution of issues such as refunds, KYC, and billing disputes while maintaining compliance with rigorous standards like SOC 2, GDPR, and ISO 27001. Trusted by organizations like the U.S. Chamber of Commerce, Bitdefender, and various Fortune 500 companies, Fini is a safe, reliable, and traceable AI-powered resolution layer for customer support operations.

Role Description

This is a part-time remote position for a Senior Application Developer. The individual in this role will design, develop, and maintain robust software solutions, writing clean and efficient code and ensuring seamless integration with existing systems. Daily tasks include troubleshooting and debugging applications, optimizing performance, and collaborating with cross-functional teams to ensure scalable and secure solutions that meet clients’ needs.

Startup jobs. A lot of them.

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Proficiency in Software Development and Programming, with a strong foundation in application architecture and design patterns
Hands-on experience with Databases, including database design and optimization
Expertise in Cascading Style Sheets (CSS) for creating responsive and user-friendly interfaces
Ability to develop and manage Integration processes between multiple systems
Strong problem-solving skills and the ability to troubleshoot and optimize complex software systems
Familiarity with security and compliance standards such as SOC 2, GDPR, or ISO 27001
Experience in AI-driven solutions or customer support technology is a plus
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent industry experience

Fini

Fini

TL;DR

Company Overview

Problem Domain

Founded

Industry

Tech Stack

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

Senior Application Developer

Startup jobs. A lot of them.

Product Designer

Software Engineer

Software Engineer

DevOps Engineer

Machine Learning Engineer

Technical Writer

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