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Position Overview We are seeking a talented and driven Senior AI Engineer to join our growing team at Diligent. Reporting to the Engineering Manager, this role involves bridging the gap between Applied Scientists and Product teams by developing, deploying, and scaling ML and LLM-based systems as part of Diligent’s AI platform services, accelerating AI adoption across Diligent’s diverse product suite.

Diligent is a global leader in modern governance, delivering innovative SaaS solutions that address governance, risk, and compliance (GRC) needs. Our mission is to empower leaders with cutting-edge technology, actionable insights, and vital connections to drive impactful decisions and lead with purpose.

Key Responsibilities

• Design, develop, deploy, monitor, scale, and troubleshoot AI, ML, and LLM-based systems that power services across the platform.
• Build and maintain Retrieval-Augmented Generation (RAG) pipelines, including document ingestion, embeddings, vector search, and response orchestration.
• Develop AI solutions using AWS Bedrock and related AWS services for secure and scalable model inference.
• Build automated AI testing and evaluation frameworks to measure quality, performance, and reliability of LLM outputs.
• Collaborate with Applied Scientists and Software Engineers to implement and productize AI-based capabilities.
• Shape and evolve the team’s AI platform infrastructure, leveraging established architectural patterns and infrastructure-as-code practices.
• Design and develop AI libraries and frameworks to accelerate value delivery across AI platform services.
• Work on projects involving sensitive customer content used for Diligent customers’ board communications, requiring strong privacy and security controls.
• Document and communicate your approach, progress, and results to the broader team and to other development teams.

Required Experience / Skills

• 5+ years of relevant experience in software engineering and AI-driven systems.
• Strong ability to develop readable, maintainable, and well-tested Python code, following solid software engineering principles.
• Proven hands-on experience with LLMs, including prompt engineering, RAG architectures, embeddings, and model evaluation.
• Experience building and operating AI systems on AWS, preferably with exposure to AWS Bedrock.
• Experience with infrastructure-as-code practices (AWS CDK preferred, or equivalent tools).
• Ability to contribute effectively to a high-performing agile team and to product innovation.
• Keen to continuously improve processes and share knowledge across the team.

Nice to Have

• Hands-on experience with AWS CDK.
• Experience with agentic AI solutions, orchestration frameworks, or MCP servers.
• Experience with the full AI-based solution lifecycle, from experimentation to production deployment and monitoring.
• Prior experience working in security-, privacy-, or compliance-sensitive environments.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.