Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
What they do: AI Agent Management Platform for automating contact centers (voice + digital) using conversational AI
Founding: Founded circa 2017–2018 in Berlin by Malte Kosub and Stefan Ostwald
Recent funding signal: Announced a $350M Series D led by General Catalyst (company disclosure)
Customers / Verticals: Targets large B2C customers in insurance, travel, retail and telecom
Company Overview
Problem Domain
Contact-center automation and customer service using conversational AI
Founded
2018
Industry
Software Development
Funding Track Record
Series A- March 2023
€20M (~$21M)
Series B- April 2024
$66M
Series D
$350M
Company press release announced Series D and reported valuation
Investor Signal
“Led by General Catalyst in Series D with participation from existing investors including EQT Ventures, Altimeter Capital, Durable Capital Partners and Mosaic Ventures”
Founders
What we do
Join the Team
Senior AI Agent Architect
RemoteDublin, London, GB
Remote • Dublin, London, GB
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Who you are
3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development
Ability to analyse customer requirements and craft LLM prompts that align with desired conversational and functional outcomes
Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
Strong project and stakeholder management skills, with a passion for meeting milestones and communicating clearly
Analytical and critical thinking skills, including experience with risk assessment and problem-solving
Solid understanding of data structures, system integrations, and enterprise APIs
Exceptional attention to detail and logical thinking, with the ability to identify and address subtle nuances in conversational flows
Experience in planning and executing rigorous testing procedures to ensure AI agent performance at scale
What the job involves
The application process
Recruiter video call → Meet your manager → Challenge Task & Expert interview → Bar Raiser Interview
Benefits
Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
Competitive salary
Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
Flexible working hours and possibility to take additional vacation days
A great company culture with regular team events, games night or other social activities
And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Startup jobs. A lot of them.
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As a Senior AI Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners
Using your expertise in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will craft effective AI workflows, ensuring quality, performance, and seamless operation. You will design, prototype, and validate conversational solutions for AI agent deployments and guide customers and partners in maximising the value of Parloa’s AI solutions
Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners
Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior
Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively
Fine-tune conversational flows and voice output (e.g. SSML, lexicons, regex) to align with customer brand standards
Work closely with Agent Integration Engineers and Forward Deployed Engineers to connect customers’ systems with Parloa’s Agent Platform via APIs
Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer
Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions
Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team
