Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
What they do: AI Agent Management Platform for automating contact centers (voice + digital) using conversational AI
Founding: Founded circa 2017–2018 in Berlin by Malte Kosub and Stefan Ostwald
Recent funding signal: Announced a $350M Series D led by General Catalyst (company disclosure)
Customers / Verticals: Targets large B2C customers in insurance, travel, retail and telecom
Company Overview
Problem Domain
Contact-center automation and customer service using conversational AI
Founded
2018
Industry
Software Development
Funding Track Record
Series A- March 2023
€20M (~$21M)
Series B- April 2024
$66M
Series D
$350M
Company press release announced Series D and reported valuation
Investor Signal
“Led by General Catalyst in Series D with participation from existing investors including EQT Ventures, Altimeter Capital, Durable Capital Partners and Mosaic Ventures”
Founders
What we do
Join the Team
Senior Agent Architect
On-SiteNew York, US
On-Site • New York, US
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Who you are
You bring 3+ years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications
You have hands-on experience in conversation design and AI agent implementation
You are comfortable working with LLMs and prompting techniques (e.g., few-shot, structured prompts)
You have strong analytical and problem-solving skills, with the ability to break down complex workflows
You have experience working with APIs, system integrations, and enterprise environments
You bring solid project and stakeholder management skills, with a focus on execution
You have strong attention to detail, especially when refining conversational experiences
Experience with A/B testing or performance optimization of AI systems
Familiarity with contact center technologies, CX platforms, or automation tools
Background in enterprise software or large-scale implementations
Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
Competitive salary
Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
Flexible working hours and possibility to take additional vacation days
A great company culture with regular team events, games night or other social activities
And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Startup jobs. A lot of them.
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As a Senior AI Agent Architect at Parloa, you will play a key role in designing and implementing AI-powered agents that transform customer service
In this customer-facing role, you will work closely with enterprise customers and partners to build scalable, high-quality AI Agent solutions
You will operate at the intersection of LLMs, conversational design, and enterprise systems — translating business requirements into effective, production-ready AI workflows
From solution design through deployment and iteration, you will ensure agents perform reliably, integrate seamlessly, and deliver meaningful outcomes
This is your opportunity to build and deploy AI Agents in real-world enterprise environments—working hands-on with LLMs to create intelligent, scalable customer experiences
You'll design and implement AI agent solutions for enterprise customers, translating business requirements into scalable conversational workflows
Develop and refine LLM-driven agent behavior through prompt engineering, embeddings, and structured workflows
Ensure high-quality, reliable performance by implementing guardrails, testing, and continuous iteration based on feedback and data
Break down complex processes into model-friendly interactions and optimize conversational flows (e.g., tone, SSML, logic)
Collaborate with engineers to integrate AI agents with enterprise systems (APIs, CRMs, backend services) and deliver end-to-end solutions
Troubleshoot and resolve issues across workflows, integrations, and system behavior in production environments
Partner cross-functionally with Product, Engineering, and Customer teams to align on delivery and performance
Work directly with customers and partners to implement, optimize, and scale AI solutions across use cases
Provide guidance on best practices for conversational AI and automation to drive adoption and impact
Document patterns, insights, and best practices to support knowledge sharing and scalable enablement
