Fini

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

usefini.com

Fini

usefini.com

HQUS

Team Size80

Open Jobs14

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: Accuracy-first AI agents that resolve customer support tickets across chat, email and voice

Customers / scale: Handles over 1,000,000 tickets per month for enterprises including Fortune 500 customers

Security & compliance: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards

Recent funding: $3.6M seed announced Jan 2026 (Matrix Partners lead; YC participation)

Company Overview

Problem Domain

Customer support automation for mid-market and enterprise B2C companies in fintech, SaaS and marketplaces, including regulated workflows.

Founded

2022

Industry

AI / Customer Support / CX

Tech Stack

Zendesk

Salesforce

Intercom

HubSpot

Funding Track Record

Seed- 2026-01-15

$3.6M

Announced participation from Y Combinator and multiple angels

Pre-Seed- 2022-09-07

Crunchbase lists a pre-seed round with amount obfuscated

Investor Signal

“Backed by Matrix Partners and Y Combinator, with participation from multiple angel investors”

Join the Team

Search Engine Optimization Analyst

RemoteUS

Remote • US

Company Description

Fini provides AI-driven solutions for customer support, enabling businesses to automate up to 80% of support tickets with 98% verified accuracy. Designed for mid-market and enterprise B2C companies in industries like fintech, SaaS, and online marketplaces, Fini specializes in handling high-stakes workflows such as refunds, billing disputes, and identity verification. The platform seamlessly integrates with systems like Zendesk, Salesforce, and HubSpot, ensuring traceable and policy-compliant responses. Trusted by organizations including the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini processes over 1 million tickets monthly and adheres to rigorous standards like SOC 2, GDPR, and ISO 27001.

Role Description

This is a part-time remote role for a Search Engine Optimization Analyst. In this role, you will conduct keyword research, perform on-page SEO, and analyze web traffic to drive performance. You will be responsible for developing and executing link-building strategies and collaborating with the marketing team to optimize content and improve search engine rankings.

Startup jobs. A lot of them.

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Machine Learning Engineer

Part-timeJerusalem

Part-time • Jerusalem

Backend Developer

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Full-time • Novi Sad, RS

Mobile Developer

Full-timeHamburg, DE

Full-time • Hamburg, DE

Backend Developer

ContractRotterdam, NL

Contract • Rotterdam, NL

AI Researcher

Full-timeUtrecht, NL

Full-time • Utrecht, NL

Product Designer

Part-timeBerlin, DE

Part-time • Berlin, DE

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Fini

Fini

TL;DR

Company Overview

Problem Domain

Founded

Industry

Tech Stack

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

Search Engine Optimization Analyst

Startup jobs. A lot of them.

Machine Learning Engineer

Backend Developer

Mobile Developer

Backend Developer

AI Researcher

Product Designer

Related Companies