Fini

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

usefini.com

Fini

usefini.com

HQUS

Team Size80

Open Jobs38

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: Accuracy-first AI agents that automate enterprise customer support workflows

Customers / scale: Handles over 1,000,000 tickets per month for customers including enterprise and Fortune 500 organizations

Automation / accuracy claims: Automates up to 80% of selected journeys with 98% verified accuracy (company claim)

Compliance & security: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards (company claim)

Raised a $3.6M seed round led by Matrix Partners (announced Jan 15, 2026)

Company Overview

Problem Domain

Enterprise customer support automation for regulated, high-stakes workflows.

Founded

2022

Industry

AI / SaaS / Customer Support

Tech Stack

Integrations: Zendesk

Integrations: Salesforce

Integrations: Intercom

Integrations: HubSpot

Agentic AI (RAGless architecture)

Funding Track Record

Pre-Seed- 2022-09-07

Disclosed on Crunchbase with amount redacted

Seed- 2026-01-15

$3.6M

Announcement states participation from Y Combinator and notable angels

Investor Signal

“Backed by Matrix Partners, Y Combinator and multiple angel investors”

Join the Team

Search Engine Optimization Analyst

RemoteUS

Remote • US

Company Description

Fini provides AI-driven solutions for customer support, enabling businesses to automate up to 80% of support tickets with 98% verified accuracy. Designed for mid-market and enterprise B2C companies in industries like fintech, SaaS, and online marketplaces, Fini specializes in handling high-stakes workflows such as refunds, billing disputes, and identity verification. The platform seamlessly integrates with systems like Zendesk, Salesforce, and HubSpot, ensuring traceable and policy-compliant responses. Trusted by organizations including the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini processes over 1 million tickets monthly and adheres to rigorous standards like SOC 2, GDPR, and ISO 27001.

Role Description

This is a part-time remote role for a Search Engine Optimization Analyst. In this role, you will conduct keyword research, perform on-page SEO, and analyze web traffic to drive performance. You will be responsible for developing and executing link-building strategies and collaborating with the marketing team to optimize content and improve search engine rankings.

Startup jobs. A lot of them.

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Fini

Fini

TL;DR

Company Overview

Problem Domain

Founded

Industry

Tech Stack

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

Search Engine Optimization Analyst

Startup jobs. A lot of them.

Data Scientist

Machine Learning Engineer

AI Researcher

Frontend Developer

Machine Learning Engineer

Frontend Developer

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