Job description:

Inside Sales Representative (Sales + Customer Success)

Location : On-site (Strictly work from office)

Employment Type: Full-time

Company : Literatitech Solutions Pvt. Ltd.

*Note: Its a work from Office Opportunity. (Strictly) Noida, UP

About Us:

Literatitech Solutions Pvt. Ltd. builds enterprise-grade AI platforms that help organizations automate workflows, enhance customer engagement, and leverage their internal knowledge intelligently. Our flagship product, BotIntelli, enables businesses to deploy AI-powered chatbots and knowledge systems that significantly reduce support loads and improve customer experiences.

We are expanding our sales team and looking for an Inside Sales Representative who will play a key role in driving customer acquisition and revenue growth.

Role Overview:

As an Inside Sales Representative, you will be responsible for identifying prospects, generating opportunities, and converting qualified leads into customers. You will conduct product demos, manage the sales pipeline, and collaborate closely with marketing, product, and customer success teams to deliver a seamless customer experience.

This role is ideal for someone who enjoys selling innovative SaaS/AI solutions, thrives in a fast-paced environment, and takes ownership of revenue outcomes.

Key Responsibilities:

Lead Generation & Prospecting

• Identify and qualify new business opportunities through outbound outreach
• Execute cold calls, targeted emails, and LinkedIn-based prospecting
• Research and profile target industries such as SaaS, e-commerce, customer support, and knowledge-intensive sectors
• Respond to and qualify inbound leads from marketing
• Maintain accurate CRM records and follow defined sales workflows
• Meet monthly and quarterly lead generation targets

Sales Pipeline Management

• Manage prospects through the full sales funnel from initial call to close
• Deliver compelling product demonstrations focused on BotIntelli’s value
• Effectively communicate key features such as chatbot training, knowledge base management, analytics, and integrations
• Handle objections, prepare proposals, and present pricing
• Negotiate and close contracts while meeting revenue targets

Customer Relationships

• Build strong relationships with prospects and customers
• Understand customer pain points and align solutions accordingly
• Collaborate with Customer Success for smooth onboarding transitions
• Collect customer feedback to inform product improvements
• Identify upsell or cross-sell opportunities within accounts

Market Intelligence

• Stay updated on industry trends related to AI, automation, and chatbots
• Share market feedback with marketing and product teams
• Contribute to sales playbooks and messaging refinement
• Participate in events, webinars, and networking initiatives

Required Qualifications:

Education & Experience

• Bachelor’s degree in Business, Marketing, Communications, or equivalent
• 2–4 years of inside sales or business development experience
• 1+ year of experience selling B2B SaaS solutions
• Proven track record of meeting or exceeding quotas

Sales Skills

Candidates should have strong expertise in outbound prospecting, including cold calling, email outreach, and LinkedIn Sales Navigator. They should be experienced in managing full sales cycles, handling product demos, and closing deals. Familiarity with CRMs such as HubSpot or Salesforce is required, along with comfort using sales engagement tools like Outreach, Salesloft, or Apollo. Excellent communication, presentation, and objection-handling skills are essential to succeed in this role.

Soft Skills

• Highly self-motivated with a hunter mindset
• Resilient and comfortable handling objections
• Strong active listening and discovery skills
• Ability to simplify technical concepts for non-technical buyers
• Competitive spirit paired with a team-first mindset
• Excellent organization and time management

Nice-to-Have Qualifications

• Experience selling AI/ML or chatbot products
• Understanding of conversational AI, NLP, or related technologies
• Experience selling to customer support or IT teams
• Familiarity with RAG, LLMs, or AI use cases
• Understanding of SaaS metrics (MRR, ARR, churn, LTV)
• Exposure to customer success processes
• Multilingual capabilities for global markets

What You’ll Sell:

You will represent the BotIntelli platform, which includes AI-powered chatbots, knowledge management features, data-grounded RAG responses, multi-source integrations, analytics dashboards, workflow automation capabilities, and multi-bot environments. These capabilities solve real customer pain points such as high support volume, slow response times, fragmented knowledge, and the need for scalable, 24/7 support systems.

Why Join Us:

• Opportunity to sell an innovative AI-first SaaS product
• Work closely with founders, product engineers, and AI teams
• Uncapped earning potential with performance-based compensation
• Fast-growing startup environment with rapid career growth
• Competitive salary and flexible working options
• Exposure to cutting-edge AI automation technologies

Interview Process

• Introductory discussion
• Sales skills interview (role-play & scenarios)
• Product demo presentation
• Team/culture fit conversation
• Final leadership discussion
• Offer