Observe.AI

The AI platform for contact centers

observe.ai

Observe.AI

The AI platform for contact centers

observe.ai

HQRemote

Team Size429

Open Jobs6

Total Funding-

Latest Fundraise4 years ago

TL;DR

What they do: AI-driven conversation intelligence and AI agents for contact centers (voice and chat)

Founded: 2017

Notable funding: Series C $125M (Apr 2022)

Customers / scale: Claims hundreds/350+ enterprise customers and enterprise references

Company Overview

Problem Domain

Contact-center/customer-service conversation analysis, agent assistance, QA automation, and compliance/data governance.

Founded

2017

Industry

Contact center software / conversational AI

Tech Stack

AWS

Funding Track Record

Series A

Series A led by Scale Venture Partners with participation from Steadview Capital, Nexus Venture Partners and Emergent Ventures (per company)

Series B- 2020-09-15

$54M

Series B reported Sept 15, 2020; participation from Next47 and NGP Capital

Series C- 2022-04-12

$125M

Series C reported Apr 12, 2022; investors include Zoom and others

Seed / Early- 2018-08-13

$8M

Early reported $8M round (Aug 2018)

Investor Signal

“Investors include SoftBank Vision Fund 2, Zoom, Menlo Ventures, Scale Venture Partners, Nexus Venture Partners, NGP Capital, Emergent Ventures, Steadview Ventures, Next47”

Founders

What we do

TL;DR

Company Overview

Funding Track Record

Founders

What we do

TL;DR

What they do: AI-driven conversation intelligence and AI agents for contact centers (voice and chat)

Founded: 2017

Notable funding: Series C $125M (Apr 2022)

Customers / scale: Claims hundreds/350+ enterprise customers and enterprise references

Company Overview

Problem Domain

Contact-center/customer-service conversation analysis, agent assistance, QA automation, and compliance/data governance.

Founded

2017

Industry

Contact center software / conversational AI

Tech Stack

AWS

Funding Track Record

Series A

Series A led by Scale Venture Partners with participation from Steadview Capital, Nexus Venture Partners and Emergent Ventures (per company)

Series B- 2020-09-15

$54M

Series B reported Sept 15, 2020; participation from Next47 and NGP Capital

Series C- 2022-04-12

$125M

Series C reported Apr 12, 2022; investors include Zoom and others

Seed / Early- 2018-08-13

$8M

Early reported $8M round (Aug 2018)

Investor Signal

“Investors include SoftBank Vision Fund 2, Zoom, Menlo Ventures, Scale Venture Partners, Nexus Venture Partners, NGP Capital, Emergent Ventures, Steadview Ventures, Next47”

Founders

What we do

Join the Team

Salesforce Engineer - Contract

On-SiteBengaluru, Karnataka, IN

On-Site • Bengaluru, Karnataka, IN

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

What You’ll Be Doing

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

Backend Developer

ContractJerusalem

Contract • Jerusalem

Software Engineer

InternshipNew York, US

Internship • New York, US

DevOps Engineer

Full-timeHaifa

Full-time • Haifa

Product Designer

Full-timeManchester, GB

Full-time • Manchester, GB

AI Researcher

InternshipBelgrade, RS

Internship • Belgrade, RS

Machine Learning Engineer

ContractNovi Sad, RS

Contract • Novi Sad, RS

3+ years of Salesforce development experience with hands-on Service Cloud implementation.
Strong communication skills with the ability to interface directly with customers, ask the right questions, and extract real needs.
Proven ability to translate business problems into technical solutions and communicate trade-offs and benefits.
Experience with Salesforce Messaging APIs and Converse setup for bot integration or conversational use cases.
Proficiency in Apex, Lightning Web Components (LWC), Flows, and Salesforce platform tools.
Familiarity with API-based integrations, web services (REST/SOAP), and handling data exchange.
Experience working in an agile or product-driven environment with a focus on iterative delivery.
Salesforce certifications such as Service Cloud Consultant or Platform Developer I/II are a plus.
Build and maintain Salesforce Canvas Apps - Connected Apps to embed external applications via iframes.
Enable Auto-login and SSO-like experience using Salesforce SDK or Connected App OAuth flow.
Hands-on experience with creating and maintaining managed packages, AppExchange security review process, and deployment strategies for external-facing Salesforce apps.
Familiarity with API-based integrations, web services (REST/SOAP), WebSocket-based communication, and handling real-time or event-driven data exchange.

Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups, are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.