About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

What You’ll Be Doing

• Work directly with customers and internal stakeholders to understand business problems, gather requirements, and distill them into clear technical solutions.
• Design and develop custom applications within Salesforce Service Cloud to optimize service processes and agent productivity.
• Integrate Salesforce Messaging APIs using Converse, including setup for AI/chatbot integration and conversational flows.
• Embed external or custom-built apps into Salesforce where needed to streamline workflows.
• Support product teams in shaping feature requirements, prioritizing use cases, and contributing to the product roadmap.
• Build and maintain scalable and maintainable code using Apex, LWC, and standard Salesforce tools.
• Handle data integration tasks, including pulling/pushing data via APIs and standard connectors.
• Conduct demos, provide solution documentation, and support deployment and testing activities.

What You Bring To The Role

Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups, are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.