Ylopo helps real estate agents, teams, and brokerages generate, nurture, and convert buyer and seller leads using AI-driven marketing and automation. The platform combines AI-powered text (including ChatGPT-based) and voice assistants, dynamic video ads, IDX home search sites, Google Local Services/GBP management, and paid advertising on Facebook, Instagram, Google, and Bing to engage prospects. Ylopo integrates with popular CRMs to centralize lead follow-up, remarketing, and appointment setting. Delivered as a SaaS subscription with optional AI add-ons, it targets team and enterprise-level real estate customers seeking scalable digital lead generation.
Ylopo helps real estate agents, teams, and brokerages generate, nurture, and convert buyer and seller leads using AI-driven marketing and automation. The platform combines AI-powered text (including ChatGPT-based) and voice assistants, dynamic video ads, IDX home search sites, Google Local Services/GBP management, and paid advertising on Facebook, Instagram, Google, and Bing to engage prospects. Ylopo integrates with popular CRMs to centralize lead follow-up, remarketing, and appointment setting. Delivered as a SaaS subscription with optional AI add-ons, it targets team and enterprise-level real estate customers seeking scalable digital lead generation.
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We are looking for an experienced, well rounded Salesforce Admin to work alongside our US Sr. Salesforce Administrator.
You will be working full-time in graveyard shift. Must be organized and a strong communicator with keen attention to detail.
Responsibilities
Providing daily support and administration of Salesforce, users and processes through incident management tool including user licenses assignments, bulk data updates, quick fixes
Gathering, documenting, and analyzing business requirements
Developing high level and detailed design documentation
Handling a variety of Salesforce End User support and enhancement requests that vary drastically from new access to sophisticated system issues requiring deeper investigation
Analyzing root cause of incidents reported by end users and designing solutions that operates efficiently, minimizes or eliminates support effort to allow for more valuable enhancements and functionality work
Performing systems monitoring and health checks and release updates
Documenting and prioritizing numerous tasks, projects, and training
Handling and recording all work items in Jira and related systems including configuration changes
Monitoring, implementing, and improving data quality and integrity
Understanding, maintaining, and updating system interface requirements
Opening, monitoring, and raising system issues to Salesforce or collaborating with team for solutions
Tracking and communicating system changes, enhancements, issues, and status to users
Identifying the best solutions with preference to maximizing out of the box functionality and configuration over custom development where possible
Performing quality Salesforce development when needed, that operates efficiently with little to no increase in support efforts
Requirements
Minimum Qualifications:
System Requirements
Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
RAM should be at least 16GB with 100GB free disk space
MUST have Windows 11 64bit / Mac Ventura / Sonoma
MUST have a back-up computer with the similar level of specs as the main device
A headset with noise cancelling feature is a must
At least 20 mbps & up wired connection for main ISP
Back up internet is a must (pocket wifi, prepaid wifi, etc. but strictly no USB Sticks allowed)
Back up power source
Shift Schedule: 9AM - 6PM Pacific Standard
Minimum of 2 years Salesforce administration experience
Certified Salesforce Advanced Administrator
Extensive experience executing Salesforce setup administration and enhancements
Advanced experience with Salesforce including, omni-channel and live chat
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules, flows, workflows, role hierarchy, communities
Able to apply the out-of-the-box function to provide solutions for flow, reporting, and enhanced solutions
Solid background with customer service support, handling/managing tickets
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures requiring minimal supervision
Excellent oral and written communication skills
Ability to handle and prioritize multiple critical projects with high attention to detail
Driven, proactive, and has a sense of urgency
Demonstrate ability to analyze complex data and communicate complex technical analysis to technical and non-technical audiences
Experience with Service Cloud
Experience with Pardot (Account Engagement)
Experience with Salesforce apps and related integration (such as Zoom, DocuSign, RingDNA, Chilipiper, DLRS, etc.)
