Company Description

HouseWhisper is an AI-powered assistant that addresses one of the real estate industry's key challenges—streamlining lead management and follow-ups. Founded by former Zillow executives, HouseWhisper acts as a 24/7 virtual teammate, handling administrative tasks such as CRM updates, personalized follow-ups, and scheduling, all through simple interactions. By automating routine work, it allows real estate agents to focus on closing deals and nurturing client relationships. Trusted by agents to increase productivity and efficiency, HouseWhisper empowers professionals to grow their businesses and stay competitive in a fast-paced market.

Role Description

We are hiring a Sales Solutions Engineer to own a dedicated book of business and manage the end-to-end implementation, optimization, and expansion of HouseWhisper's new product with real estate customers. You will be the primary point of contact for each customer in your portfolio post-sale, responsible for configuring the AI system within their CRM environment, analyzing lead and agent behavior at a granular level, and driving measurable outcomes.

This is a deeply hands-on, detail-oriented role. You will spend significant time inside customer CRMs, reviewing individual lead timelines, curating real examples of AI performance, coaching customers on best practices, and proactively recommending ways to expand the product's footprint. You will be accountable for the health, retention, and growth of every account in your book. You will also serve as a critical feedback loop between our customers and our product and engineering teams.

What you’ll do

• Own and manage a book of business, serving as the dedicated point of contact responsible for customer retention, satisfaction, and expansion across your accounts
• Conduct daily deep dives into customer CRMs, reviewing AI-initiated conversations, lead responses, agent handoffs, and lead dispositions to build a granular understanding of each account

What we’re looking for

• 3+ years in a customer-facing technical or solutions role (Solutions Engineer, Customer Success Engineer, Technical Account Manager, Implementation Specialist, or similar)
• Experience owning a book of business or portfolio of accounts, with direct accountability for customer outcomes, retention, and growth
• Deep comfort navigating CRMs with strong experience at the lead-timeline level, not just the dashboard level

Nice to have

• Real estate industry experience, especially with agent teams, brokerages, or ISA operations
• Direct experience pond/pool management, lead tagging, and API integrations
• Familiarity with lead sources like Zillow, Realtor.com, and Redfin; how they generate leads, what the lead quality looks like, and how agents typically work them
• Experience with AI/automation products or conversational AI
• Startup experience: comfortable in ambiguous environments where you're building processes while executing them

Compensation & benefits

• Competitive startup salary, base and commission. OTE $120,000 - $170,000
• Stock Options
• Health insurance, Medical, Dental & Vision
• 401k
• Flexible Time Off policy

We’re committed to building a diverse and inclusive team and encourage candidates of all backgrounds to apply.