About the Role

Job Title: Sales Engineer / Presales Engineer
Location: Remote in Germany (must be currently based in Germany)
Employment Type: Full-time
Department: Sales Engineering

As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POCs/POVs. A sales engineering role is all about creating a great experience for our customers.

Responsibilities

• Partner with the sales team to plan, prepare, and execute on strategic deals within the sales cycle.
• Participate in discovery calls and technical deep dives.
• Create and deliver powerful presentations and customized product demonstrations.
• Design and recommend solutions that meet customer-specific needs and business requirements, highlighting the benefits, capabilities, and value proposition of Cognigy.
• Discover and analyze customer requirements, understand their pain points, and provide recommendations on how Cognigy can address these needs.
• Collaborate with relevant stakeholders to communicate customer requirements and further enhancements.
• Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating Cognigy to potential customers, and providing product information.
• Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market.
• Provide internal training to other teams across the company.

Growth Potential

At Cognigy, we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About You

Are you a tech-savvy professional with a knack for delivering captivating demos? Do you thrive in the world of enterprise software, especially in contact center or automation technologies? If so, we have an exciting opportunity for you!

Key Requirements

• Consulting & Sales Engineering Expertise: Experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations.
• Enterprise Software Proficiency: Background in the enterprise software space, particularly with contact center or automation technologies.
• Programming Skills: JavaScript programming/scripting experience is essential; knowledge of Java, Python, or similar languages is a plus.
• Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies.
• Contact Center Knowledge: Understanding contact center technology (SIP and typical components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design, or chatbot design.
• Presentation Prowess: Confident and engaging presenter, capable of captivating your audience.
• Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset.
• Tech Enthusiast: Confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies.
• Technical Expertise: Deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX.
• Sales Acumen: Ability to effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cogny’s capabilities and value proposition.
• Communication & Collaboration: Excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams (Must be fluent in German and English).

If you’re ready to take on a role that combines technical knowledge with sales finesse, we’d love to hear from you!

Benefits

Life at Cognigy - What We Offer You

We are an ambitious and international tech company with a great culture, ensuring that everyone feels welcome. Our excellent benefits make us a fantastic place to work, including:

• Attractive and performance-oriented salary.
• Company Pension Scheme.
• 25 days paid leave, plus 5 floating days, plus public holidays.
• Unique opportunity to help build and shape the company, with little hierarchy.
• Flexible working options.
• Colleague recognition, reward, and celebration events.
• Global Employee Assistance Program.
• ClassPass membership, providing access to a variety of fitness and wellness experiences.
• Ongoing learning and development opportunities, including Udemy.
• One paid ‘Giving Back Day' each year for volunteering for a charity or community activity of your choice.
• Subscription to the Calm app for you plus five friends/family members, offering guided meditation, sleep stories, music, masterclasses, and more.