deepset, makers of Haystack

deepset is the creator of the open-source Haystack AI orchestration framework and the Haystack Enterprise Platform. We help organizations build, run, and govern custom AI agents and retrieval-augmented generation (RAG) applications across cloud and on-premise environments. Teams start with Haystack to build immediately, add optional enterprise support through Haystack Enterprise Starter, and scale with the Haystack Enterprise Platform, which provides tooling for advanced indexing and retrieval, testing and evaluation, and governance for production AI. Haystack is trusted in production by enterprise teams and organizations including the European Commission, The Economist, Airbus, and the German Armed Forces.

deepset.ai

deepset, makers of Haystack

deepset.ai

HQDE

Team Size83

Open Jobs22

Total Funding-

Latest FundraiseUnknown

TL;DR

Core product: Haystack open-source framework and Haystack Enterprise Platform

Founded: 2018

Headquarters: Berlin, Germany

Notable funding: $46M total (includes $14M Series A, $30M round)

Primary focus: Retrieval-augmented generation (RAG), AI agents, semantic search for enterprises

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Company Overview

Problem Domain

Enterprise AI applications: retrieval-augmented generation, semantic search, document processing, and AI agents in regulated/sovereign environments.

Founded

2018

Industry

Enterprise AI / ML platform

Tech Stack

Python

Open-source Haystack framework

Cloud and on-prem deployment (VPC, air-gapped)

Funding Track Record

Series A- 2022-04-28

$14M

Series B / later round- 2023-08-09

$30M

Participation from GV and Harpoon Ventures

Investor Signal

“Backed by established VCs including Balderton Capital and GV”

Founders

What we do

Join the Team

Sales Engineer - Enterprise

RemoteLondon Area, GB

Remote • London Area, GB

TL;DR

We’re hiring a Sales Engineer to guide enterprise customers from first conversation to long-term success. You’ll help Sales win the right deals, design solutions that work in the real world, ensure customers reach value quickly, and spot opportunities to grow the relationship. This role is a prescriptive, opinionated authority on which AI use cases make both business & technical sense by developing an account thesis and tying back to outcomes.

Why deepset

At deepset, we’re on a mission to make custom AI solutions accessible to every organization. With Haystack, thousands of developers build advanced LLM applications every day, while our enterprise-ready Haystack Enterprise Platform helps companies turn large language models into real business value. We’re remote-first, flexible, and built on a culture of trust and ownership. You’ll collaborate with deeply technical teams, tackle meaningful design challenges, and help turn complex AI and infrastructure concepts into products that feel intuitive, powerful, and dependable in real-world enterprise environments.

What you will do

1. Value Discovery: Understand the Customer’s Needs

Lead early discovery to uncover goals, challenges, KPIs, and key stakeholders.
Sparring partner with Enterprise Sales on overall deal quality and expansion opportunity, focused on winning as a team.

2. Solution Design: Creating the Right Solution

Translate customer needs into clear technical and business solutions.
Build demos/POCs that prove value.
Ownership of AI risk management across data readiness, feasibility, evaluation rigor, adoption and value realisation.
Outline a plan that sets the customer up to win.

3. Value Delivery: Help guide to delivery team to customer value creation

Drive the plan to “first value.”
Identify and execute on iterations without losing sight of key value metrics.
Coordinate customer and internal teams so projects stay on track.
Document architectures, runbooks, and train users so they can be self-sufficient.

4. Value Realisation: Measure Impact & Ensure Success

Track usage, performance, and business outcomes.
Run check-ins/QBRs and help customers adopt the solution fully.
Resolve escalations and ensure issues don’t repeat.

5. Value Expansion: Grow the Account

Spot expansion opportunities based on usage, pain points, and roadmap fit.
Partner with Sales to build value cases and support forecasting.

6. Represent the Customer Internally

Bring structured feedback to Product and Engineering to support roadmap efforts in a way that balances signal and noise

Requirements

Significant experience in Sales Engineering, Consulting/Implementation, or Customer Success for enterprise software.
Practical Python skills for scripting and troubleshooting.
Experience with AI/ML workflows (fine-tuning, data prep, model evaluation).
Strong understanding of modern architectures (APIs, integrations, IAM/security; bonus for Kubernetes/Terraform/SSO/VPC).
Ability to get hands-on with data, SQL, and light integrations.
Strong project leadership and communication, including executive-level storytelling.
Commercial awareness and a focus on measurable outcomes.

Nice to have

Demonstrates strong systems thinking paired with tactical execution, with sound judgment to choose the right approach at the right time.

Benefits

Remote-first setup with flexible hours & tech of your choice
30 days vacation + extra days for family sick leave
Competitive salary & stock options for every team member
Monthly sports & mental health support allowance with Oliva
Annual learning & development budget
Monthly team socials & in-person meetups
Dog-friendly Berlin HQ

About us

Founded in 2018, deepset builds open and enterprise-grade tools that help teams build AI with purpose. From Haystack, our open-source framework, to the Haystack Enterprise Platform, we give developers and organizations the building blocks to solve complex, high impact challenges with AI with full control, transparency, and sovereignty. Backed by GV and Balderton, we’re growing the world’s production AI community and customer base solving challenges too critical to get wrong.

Visit us to learn more:

deepset, makers of Haystack

deepset, makers of Haystack

TL;DR

Related Companies

Company Overview

Problem Domain

Founded

Industry

Tech Stack

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

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