Recurring Sales Order Support
- Process and manage incoming repeat / consumable orders from customers
- Prepare quotations and sales order documentation accurately
- Ensure completeness and correctness of order details prior to submission
- Track order status and coordinate delivery timelines with internal teams
Support Package Renewal Management
- Maintain and update database of all active support contracts
- Track contract expiry and initiate renewal process
- Prepare renewal quotations in accordance with approved pricing structure
- Follow up with customers to secure renewal before expiry
- Coordinate with service/engineering team for scope clarification
- Escalate any renewal risk or potential lapse to superior
Order Coordination
- Coordinate with Operations, Production, and Logistics for order fulfilment
- Monitor order progress and update customers on delivery status
- Ensure proper documentation and record accuracy in ERP system
Customer Coordination
- Act as primary contact for order status and support renewal coordination
- Respond to customer inquiries in a timely and professional manner
- Escalate technical or commercial issues to relevant teams
Internal Coordination
- Collaborate with Sales, Service, Operations, and Finance teams to ensure smooth execution
- Ensure clear communication of customer requirements and order details
Requirements:
- At least 2 years experience in sales administration, order processing, or customer service in manufacturing / engineering environment
- Strong coordination and follow-up discipline (especially for renewal tracking)
- Good communication and interpersonal skills
- High attention to detail and accuracy
- Familiarity with ERP or CRM systems is an advantage
- Capable of speaking Mandarin to deal with clients from China/Taiwan
Benefits:
- 13th-month salary (1 month fixed bonus)
- Semi-flexi working schedule
- Dental & Optical Claim
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Experience:
- sales admin/sales coordinator: 2 years (Required)
Language:
Work Location: In person
