Robotics Technical Support Specialist | Standard Bots · Teeming.ai
Standard Bots
Standard Bots is a robotics company focused on making automation accessible through its advanced hardware and software platform. Their flagship product, the RO1, is a six-axis robotic arm designed…
Standard Bots is a robotics company focused on making automation accessible through its advanced hardware and software platform. Their flagship product, the RO1, is a six-axis robotic arm designed…
Location of design & assembly: United States (Glen Cove, NY)
Product focus: Six-axis AI-enabled industrial robot arms and robot OS/software
Recent funding: Series B ~ $63M (Jul 12, 2024)
Business model: Direct sales and leasing with OTA software updates and remote diagnostics
Company Overview
Problem Domain
Manufacturing and industrial automation—CNC tending, case packing, inspection, and other repetitive or hazardous tasks.
Founded
2016
Industry
Automation Machinery Manufacturing
Tech Stack
ArcOS
Flux AI
Next.js
Express
Envoy
HubSpot
Google Universal Analytics
Cloudflare
Funding Track Record
Series B- 2024-07-12
63000000
Series B reported with participation from investors including Amazon Industrial Innovation Fund and Samsung Next.
Investor Signal
“Backed by institutional investors including General Catalyst, Amazon Industrial Innovation Fund, and Samsung Next”
Founders
What we do
Join the Team
Robotics Technical Support Specialist
RemoteUS
Remote • US
At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces.
What You'll Do
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Wilder Systems
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Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots
Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
Own ticket management processes and proactively recommend improvements where inefficiencies exist
Meet or exceed support KPIs including response time, resolution time, and customer satisfaction
Basic Qualifications:
Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
Proven troubleshooting skills with mechanical, electrical, or software systems
Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
Organized and able to manage multiple open support tickets simultaneously without dropping the ball
Are willing to travel occasionally (up to 25%) for training, customer support visits, or team events
Preferred Qualifications:
Working understanding of networking, protocols, and device connectivity
Experience with collaborative robots (cobots) or industrial robot programming
Understanding of machine vision, sensors, or end effectors
Understanding of Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systems
Compensation and Benefits:
The salary range for this role is $80,000 to $120,000, depending on experience. We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level. Base salary is just one part of the overall compensation at Standard Bots. All Full-Time Employees are eligible for Employee Stock Options. We also offer a package of benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.
