We are seeking a highly skilled and experienced Robotics Support Engineer to handle robot deployment, technical support, maintenance, repair, and training for our autonomous cleaning robots.

Responsibilities：

• Develop a deep understanding of Sparkoz autonomous robot operation, service procedures, and technical requirements.
• Lead robot deployment, on-site setup, commissioning, and demonstrations based on project needs.
• Provide product and technical training to partners, distributors, and end customers.
• Deliver L2 technical support, including troubleshooting, diagnostics, maintenance, and repairs.
• Create troubleshooting guides, technical documentation, and knowledge-base materials based on real field issues.
• Support robot inventory, spare parts management, and project-related shipments.
• Participate in field testing to validate new features, firmware updates, and performance improvements.
• Build and maintain strong relationships with regional partners and gather customer feedback to support continuous product enhancement.

Qualifications：

• Bachelor’s degree in engineering, robotics, or a related field (or equivalent professional experience).
• Solid experience in technical support or field service, ideally within robotics, automation, or related industries.
• Strong understanding of autonomous robotic systems, sensors, and navigation technologies.
• Hands-on experience diagnosing and repairing electronic devices or complex equipment.
• Excellent problem-solving abilities and strong attention to detail.
• Ability to deliver clear and effective technical training.
• Strong communication skills for working with customers, distributors, and internal teams.
• Willingness to travel as needed for deployments and customer support.