
Sereact provides AI software that automates pick-and-place and intralogistics tasks to increase throughput and reduce labour dependency. It uses embodied AI and Vision Language Action Models (VLAM)…

Sereact provides AI software that automates pick-and-place and intralogistics tasks to increase throughput and reduce labour dependency. It uses embodied AI and Vision Language Action Models (VLAM)…
Founded: 2021
Headquarters: Stuttgart, Germany
Product focus: AI software for pick-and-place and intralogistics (Cortex, Pick & Place, Putwall, Sereact Lens)
Recent funding: €25M Series A (Jan 20, 2025)
Notable traction: 100+ live systems, 50+ deployments, 500M+ real production picks (company-stated)
Warehouse automation, intralogistics, inventory management, human-robot interaction
2021
Software Development
USD 5,000,000
€25,000,000
Participation from Point Nine, Air Street Capital and multiple angel/strategic investors
“Backed by venture firms (Creandum, Point Nine, Air Street Capital) and multiple angel/strategic investors”
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Robotic Field Support Lead EU
About Us Sereact is a rapidly growing embodied AI company revolutionizing industrial intelligence. We develop advanced robotics and artificial intelligence solutions that enable robotic systems to sense, reason, and act in real-world warehouse and factory environments — helping businesses streamline operations, increase productivity, and transform physical work.
Role Overview As a Robotics Support Lead, you will be responsible for leading and scaling our global technical support operations for AI-powered robotic systems. This role combines hands-on technical expertise with team leadership, ensuring that customer issues are resolved efficiently while continuously improving support processes, tools, and performance. You will manage and mentor a team of support specialists, oversee ticket prioritization and escalation handling, and work closely with engineering and product teams to diagnose and resolve complex technical challenges. By leveraging data and customer insights, you will drive improvements in system reliability, support workflows, and overall customer satisfaction in a fast-paced, robotics-driven environment.
Your Responsibilities:
Requirements
Preferred Qualifications
Travel Willingness and ability to travel extensively across Europe (approximately 50%) is required for this role.
What we offer:
Note to applicants: We are currently experiencing a high volume of interest in this role. Due to this, our review process is taking a bit longer than usual. We appreciate your patience.
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