About us:

• We’re a small, dynamic team headquartered in the San Francisco Bay Area. Our founders are experienced leaders who come from Bain consulting and Facebook engineering.
• We started Glacier to have a major positive environmental impact and we are searching for teammates who share in that mission.
• We’re backed by top-tier VCs and investors with extensive technical and industry expertise.
• Our work has been featured in leading forums and publications, including TechCrunch , Fortune , and CBS .
• We have several robots in production at customer sites and a robust pipeline of upcoming deployments.

Your responsibilities will include:

Lead the deployment of our robot installs from project kickoff through installation, which includes managing a wide variety of stakeholders and timelines with many interdependencies. Specific duties include:

• Customer management: Lead customer meetings and act as the main technical liaison with the customer throughout the project process ensuring clear communication and high satisfaction.
• Scheduling and coordination: Develop project schedules, track milestones, and lead coordination between internal teams and external partners to ensure seamless execution.
• Stakeholder and customer communication: Serve as the central point of contact for project updates, ensuring clear communication of goals, responsibilities, and progress to cross-functional teams and our customers.
• Team project management and collaboration : Lead and support cross-functional teams, fostering collaboration and alignment across all phases of the project lifecycle while resolving competing priorities.
• Risk and tradeoff management: Identify potential bottlenecks, manage escalations, and make informed tradeoffs to balance business needs with technical constraints while keeping projects on track.
• Implementation: Manage and participate in on-site installation and calibration of robot
• Long-term deployment strategy improvements: Continue to refine, optimize, and document Glacier’s robot deployment strategy to ensure an on-time deployment each time.

Requirements:

• Bachelor’s degree in Engineering or equivalent experience preferred plus 3 to 8 years of professional experience, including at least 3 years of experience in project management and 2 years of experience working with customers
• Experience in leading complex projects, including customer and project management, risk mitigation, timeline coordination, and project installation
• Experience with 3D CAD
• Hands on experience with hardware products, including evaluating technical tradeoffs; bonus points if it’s in the robotics or manufacturing spaces
• Ability to travel and work on-site up to 20% of the time (up to 2 weeks at a time, typically for initial deployment), including some nights and weekends
• Ability to work from our San Francisco office (SOMA neighborhood) at least two days each week
• Self-starter mentality; you will be responsible for defining and managing major project timelines with little guidance, and finding creative ways to resolve a variety of potential project obstacles.

Compensation:

The total cash compensation range for this role is $100,000 - $130,000. In addition to cash compensation, Glacier also offers competitive equity compensation and benefits. The final compensation for this role will depend on many individualized factors, including job-related skills and knowledge, experience level, interview performance, and other factors.