Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role The Reserv Licensing Compliance Analyst will act as a central point of contact for all things related to adjuster licensing and compliance, ensuring that the organization operates within legal and ethical boundaries.The Reserv Licensing Compliance Analyst will oversee and execute the process of ensuring that our adjusters are properly licensed and compliant with all relevant regulations. This includes developing and implementing licensing strategies, managing the application and renewal process, and staying abreast of changes in licensing laws and regulations. They will also play a key role in educating staff and stakeholders on licensing requirements and ensuring the organization meets all compliance obligations. Who you are * Highly motivated and growth-oriented * Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. * Experienced in reviewing and analyzing contracts * Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics * Passionate professional who cares about their team, the customer, and their experience * Empathetic peer leader. You exercise empathy and patience towards everyone you interact with * Sense of urgency - at all times. That does not mean working at all hours. * Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems * Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. * Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture * Anti-status quo. You don't just wish things were done differently, you action on it * Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process * And did we mention, a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: * Licensing Management : Oversee the adjuster licensing process, from initial application to renewal, ensuring all adjusters are properly licensed in the relevant * states. * Regulatory Compliance : Monitor and interpret changes in insurance regulations related to adjuster licensing and ensure the organization adapts its practices accordingly * Policy and Procedure Development : Create, implement, and maintain policies and procedures related to adjuster licensing and compliance. * Training and Education : Educate claims staff, adjusters, and other stakeholders on licensing requirements, compliance procedures, and best practices. * Communication and Collaboration : Maintain open communication with regulators, internal teams, and external partners regarding licensing and compliance matters. * Risk Management : Identify and assess and mitigate potential risks related to licensing and compliance and develop strategies to mitigate those risks. * Monitoring and Reporting : Track licensing deadlines, manage compliance reporting, and provide regular updates on licensing and compliance status. Requirements * 2 years' experience in license management: In-depth understanding of insurance laws and regulations, particularly those related to adjuster licensing. * Proven experience with the adjuster licensing process, including applications, renewals, and continuing education requirements. * Bachelor's degree preferred * Proven ability to develop and implement compliance programs and procedures. * Excellent communication skills (written and verbal) for interacting with regulators, staff, and other stakeholders. * Ability to analyze complex situations, identify potential issues, and develop effective solutions. * Meticulous attention to detail is crucial for ensuring accuracy and compliance * Ability to manage multiple tasks, prioritize effectively, and meet deadlines. * May be required to lead a team or work collaboratively with other departments. Benefits * Generous health-insurance package with nationwide coverage, vision, & dental * 401(k) retirement plan with employer matching * Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! * Generous family leave policy * Work from anywhere to facilitate your work life balance * Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will * Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role * Work toward reducing and eliminating all the administrative work from an adjuster role * Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!