📝Job Description :
Build and operate the post-sales revenue infrastructure: from customer conversion through renewal and upsell, creating a reliable, automated, and scalable engine.

You're joining at a pivotal moment where we need to establish rock-solid foundations before self-serve volume explodes.

The challenge: our renewal and upsell processes work mainly manually today (Excel, manual reconciliations in the CRM), but won't scale with self-serve adoption where every friction becomes an automated churn risk.

💼  To give you more details about your day-to-day at MyTraffic :

1. Architecture & Data Model

Design the post-sales data model (ARR movements, renewals, expansion, churn)

Create a single source of truth across HubSpot, Planhat, Stripe, and Finance

Eliminate dependency on Excel files for renewals and NRR

2. Automation & Self-Serve

Build automated customer management workflows (onboarding, renewal, expansion)

Implement triggering logic between product and CSM tools

Integrate and configure new tools (Stripe, etc.)

3. Planhat Activation

Transform Planhat into the central CS operating system (forecasting, health scoring, playbooks)

Eliminate parallel CSM trackers

4. Forecasting & Metrics

Industrialize renewal and NRR forecasting

Build visibility on ARR → Invoice metrics

Implement cost-to-serve by segment

5. Cross-Functional Collaboration

Align CS, Sales, Finance, and Product on data and processes

Work with RevOps maintenance team on full-funnel consistency

🫵 About you :

Must-have

• 2-5 years Revenue Operations experience, ideally in self-serve/PLG environment
• Hands-on experience with HubSpot (post-sales), Planhat or equivalent, billing tools (Stripe, Chargebee...)
• Builder mindset: you create systems from scratch, not just maintain existing ones
• Entrepreneurial spirit: you thrive in change, ambiguity, and building in a fast-moving environment

Nice-to-have

• Experience in B2B SaaS scale-up
• Knowledge of post-sales metrics (GRR, NRR, cost-to-serve)
• Finance & data governance sensitivity

🎁 What we offer :

• Attractive Package : around 50K€
• Autonomy: you design and build with full ownership of your scope
• Immediate impact: you're laying the foundations for a major transformation
• Growth: profitable scale-up in full European expansion
• Perfect timing: joining at the strategic PLG pivot momen

⚙️ The Recruitment Process :

1️⃣ 30 min with Adèle, Senior Talent Acquisition
2️⃣ 30 min with Pauline, Deputy CRO.
3️⃣ Business Case with Pauline and Adei, Head of Customer Success
4️⃣ 45 min Values Interview
5️⃣ 30 min with Vladimir, COO or Julien, CRO