PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We’re looking for a Revenue Operations leader who brings rigor, control, and operational excellence to the deal lifecycle — from pricing and approvals through booking, forecasting, and revenue integrity.

As Manager, Revenue Operations , you will own deal desk operations and revenue control , ensuring that deals move quickly without sacrificing accuracy, governance, or compliance. This is a high-trust role for someone who sits at the intersection of Sales, Finance, Legal, and Leadership, and who can scale structure without slowing the business down.

Key Responsibilities Deal Desk & Systems

• Own the end-to-end deal desk process: pricing, discounting, approvals, and booking readiness.
• Maintain Salesforce (and CPQ, if applicable) as the system of record for deal terms and approvals.
• Partner with Legal and Finance to streamline contract flow and eliminate friction in deal execution.

Analytics & Controls

• Build reporting around deal velocity, approval bottlenecks, discount trends, and risk exposure.
• Ensure booked deals meet internal standards for revenue recognition, forecasting, and reporting.
• Provide leadership with visibility into deal quality, not just deal volume.

Process

• Define and enforce deal approval frameworks, pricing guardrails, and exception handling.
• Own close-process rigor to ensure clean quarter-end execution.
• Support forecast integrity by validating pipeline and late-stage deal assumptions.
• Act as a gatekeeper for booking accuracy and data completeness.

Strategy & Enablement

• Serve as the operational bridge between Sales, Finance, and Legal.
• Balance speed with control — enabling Sales while protecting the business.
• Continuously improve deal desk efficiency as deal complexity and volume scale.
• Partner with Finance on planning, forecasting, and audit readiness.

Requirements

• 5–10+ years in Revenue Operations, Deal Desk, Sales Ops, or Finance-adjacent GTM roles.
• Deep experience with enterprise deal structures, pricing, approvals, and contract workflows.
• Strong Salesforce (and CPQ or similar) expertise; high attention to data integrity and controls.
• Comfortable saying “no” — and explaining “why” — at senior levels.
• Trusted partner to Finance, Legal, and Sales leadership.
• Experience operating in complex, enterprise SaaS environments.

We provide a competitive salary range for this role - which is $115,000-$125,000 base salary plus an annual bonus - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

Benefits 💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our Core Values Are Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.