• Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
• Communicate with consumers to establish repayment plans and resolve questions or concern
• Meet key performance indicators as outlined by management
• Adhere to expected quality and compliance standards within the collections industry

Requirements

• Previous experience in collections, customer service, and/or sales is required
• Strong verbal and written communication skills
• High attention to detail and critical thinking
• Problem-solving, negotiation, and conflict-resolution skills
• Customer-focused and adaptable to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work in a fast-paced and changing environment
• Great typing skills to be able to chat, email consumers professionally and quickly

What We Offer Up to $22 per hour, with the potential for higher pay based on experience, skill set, and Spanish fluency.

Benefits

• A variety of medical, dental, and vision benefits to fit you and your family's needs
• 401k with contribution matching up to 5%
• 12 days of accrued PTO
• Paid Sick time
• 10 paid holidays
• Catered lunches, quarterly events, raffles and more