Description Resident Support Engineer Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com.

Role Description We are looking for highly motivated and technically skilled Resident Support Engineer (RSE) to join our Harmonic Broadband support team. You will be responsible for providing technical expertise and product knowledge the customer's operations teams in deploying and managing Harmonic solution and services.

You will report to Director or Broadband Support.

Location You will be based in Mexico City.

This is a Hybrid role – Remote with periodic onsite work at Mexico City and Monterrey, in Mexico.

What You Will Be Doing

• Provide onsite and remote support activities for cOSTM client lab integration, testing, qualifications, and field trials in Mexico
• Integrate IP networking ecosystem with Harmonic platform/system to support Customer Use Cases.
• Communicate with remote, marketing, engineering, and sales teams about client expectations.

What You Should Have

Travel (if applicable) This position requires significant travels within Mexico. The candidate needs to be ready to work in time zones that cover the site locations during the field trial phase of the project.

Diversity, Equality, and Inclusion at Harmonic At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.