What the job involves

• Role Overview: As a Resident Solutions Architect (RSA), you will play an important role during the Acceldata customer journey
• You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Acceldata platform
• As an RSA, you will help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate the onboarding of Use cases on the Acceldata platform, helping them maximise the value they get of our platform and the return on investment
• Assist strategic customers in deploying their use cases and workloads into production on the Acceldata ADOC platform, leading the post-win technical account strategy/execution plan
• Be the accountable technical point of contact assigned to onboard specific Use Cases across multiple ADOC customer(s), creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the ADOC platform
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams
• Be the first contact for any technical challenge or questions related to the production/go-live status of agreed-upon Use Cases in your aligned customers
• Collaborate with the User Education, Product Engineering, Product Management and Support teams, and escalate to expert-level technical specialists for requests that are beyond your scope of activities or expertise. Also, coordinate with Feild Engineering in the delivery of their projects
• Navigate Acceldata Product and Engineering teams for New Product Innovations, Private Previews and Upgrades
• Provide regular internal and external updates on progress and risks/blockers to your project/engagement

Benefits

• Flexible work schedule
• Modern equipment
• Uber transport facilities
• Free lunch
• Performance-based bonuses
• ESOPs
• Free access to INR 50k+ of Udemy courses
• Opportunity to make an immediate impact on mission-critical projects